Technical Support Specialist
- Salary not listed
- Remote-friendly · fits your timezone
- Posted 3 days ago · via Himalayas
Provide timely technical assistance and resolve customer issues via chat, email, or phone
Provide timely technical assistance and support to customers via chat, email, or phone. Diagnose, troubleshoot, and resolve hardware, software, and network issues. Document technical issues, resolutions, and customer interactions in the ticketing system. Escalate complex cases to higher-level support or engineering teams when necessary.
Why This Role?
Competitive Salary in USD
Key Responsibilities
- Provide technical assistance to customers via chat, email, or phone
- Diagnose and troubleshoot hardware, software, and network issues
- Document technical issues and resolutions in the ticketing system
- Escalate complex cases to higher-level support or engineering teams
- Guide customers through step-by-step solutions to resolve problems
- Collaborate with product and engineering teams to report recurring issues
Requirements
- Minimum 2 years of experience in technical support, helpdesk, or IT support
- Strong understanding of computer systems, mobile devices, software applications, and networking fundamentals
- Experience with ticketing systems such as Zendesk, Freshdesk, or Jira
- Excellent communication skills to explain technical issues to non-technical users
- Strong problem-solving skills with a proactive and analytical mindset
- Ability to multitask, prioritize, and manage time effectively under pressure
Required Skills
Indonesia Context
- Working Hours Overlap:
- Flexible — work your own hours
View Original Description from HimalayasShow more
Original description from Himalayas
About the JobToplent helps companies scale faster by connecting them with exceptional remote professionals from SEA, LATAM, and South Africa. About the Job Toplent helps companies scale faster by connecting them with exceptional remote professionals from SEA, LATAM, and South Africa. We are currently collaborating with a client who is looking for a detail-oriented and customer-focused Technical Support Specialist to join their team on a full-time remote basis. Responsibilities: 💻 Provide timely technical assistance and support to customers via chat, email, or phone 🔧 Diagnose, troubleshoot, and resolve hardware, software, and network issues 🗂️ Document technical issues, resolutions, and customer interactions in the ticketing system 🎯 Escalate complex cases to higher-level support or engineering teams when necessary 📚 Guide customers through step-by-step solutions and provide clear instructions to resolve problems ⚙️ Collaborate with product, engineering, and QA teams to report recurring issues and suggest improvements 🤝 Deliver exceptional customer service by maintaining a professional, empathetic, and solution-oriented approach 📈 Stay updated with product knowledge, new features, and industry best practices to provide accurate support Required Skills: 💬 Minimum 2 years of experience in technical support, helpdesk, or IT support role 🖥️ Strong understanding of computer systems, mobile devices, software applications, and networking fundamentals 📊 Experience with ticketing systems (e.g., Zendesk, Freshdesk, Jira, or similar) 🗣️ Excellent communication skills with the ability to explain technical issues clearly to non-technical users ⚡ Strong problem-solving skills with a proactive and analytical mindset ⏱️ Ability to multitask, prioritize, and manage time effectively under pressure 🌟 Positive, customer-first attitude with a focus on delivering solutions Benefits: 🌍 100% Remote Role (Work from anywhere) 💵 Competitive Salary in USD 🚀 Career Growth & Development Opportunities 🤝 Work with a collaborative and supportive international team Originally posted on Himalayas
Salary Context
Similar Operations roles on LokerDollar pay around $110k/yr (range $2.2k–1040k/yr, n=323 active listings).
Hiring at Toplent
Toplent has 4 other active roles on LokerDollar and has been hiring here since Oct 13, 2026 — across Operations, Engineering, Data & Analytics, Marketing.
View all Toplent openings →Market context
- ESTIMATEEstimated pay is 61% below the role median of $110,000/year (n=323 pay-disclosing listings).
- VERIFIEDToplent: 5 postings in the last 3 months, 5 all-time on LokerDollar.
- VERIFIEDCompany first seen Oct 13, 2026.
- VERIFIEDThis listing first seen Oct 13, 2026.
- VERIFIEDLast verified live Oct 13, 2026.
Opens on Himalayas — you may need 1–2 more clicks to reach the real application.
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Frequently asked questions
- Is Technical Support Specialist at Toplent a remote job?
- Yes, this is a regional remote role (Asia-Pacific). Check the listing for location requirements.
- What type of employment is Technical Support Specialist at Toplent?
- This is a full time position.
- How do I apply?
- Click the "Apply" button on this page to go to the official application at Toplent.
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