L1 Remote Support Engineer
- Salary not listed
- Posted last week · via Jooble
Fix client issues remotely and escalate complex problems
You'll be the first line of support for Evernet's clients, handling incoming tickets, fixing remote issues, and escalating complex problems to the next level of support. You'll keep clients updated on the progress and ensure smooth communication throughout the process.
Why This Role?
Direct client interaction and immediate impact on support issues
Key Responsibilities
- Handle incoming support tickets and provide initial responses
- Fix issues that can be resolved remotely
- Escalate complex problems to L2 or the NOC with detailed notes
- Keep clients informed about the progress and resolution of their issues
Required Skills
View Original Description from JoobleShow more
Original description from Jooble
...You are the first line of support for Evernet's clients. You pick up incoming tickets, fix what can be fixed remotely, give the first response to monitoring alerts, and escalate the rest to L2 or the NOC with notes the next engineer can work from. You keep clients updated...
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