Sr. Service Training Manager, Health Systems (Remote with Travel)

Secaucus, New Jersey (United States) Overview In this role you design and lead the national training strategy to boost commercial performance and service excellence across Health Systems. You partner with senior leaders to close skill gaps with innovative learning solutions that drive business objectives, customer retention, and market growth. The position is remote with substantial field travel and a focus on building scalable programs that enhance business acumen, operational knowledge, and client service. You will shape the training roadmap and measure impact to ensure ROI and continuous improvement. Compensation / Benefits remote work travel ( 50%) company car gas card Responsibilities Design, implement, and measure enterprise-wide training programs aligned with business goals Partner with senior commercial and operational leaders to identify skill gaps and develop learning solutions Oversee national field coaching and assessment programs and synthesize field insights into strategic recommendations Develop and manage a robust set of metrics to measure training effectiveness, ROI, and impact on CSAT and productivity Lead creation and modernization of training content using blended learning (e-learning, workshops, simulations, field coaching) Standardize onboarding processes and optimize the hospital customer experience alongside cross-functional teams Influence and gain buy-in from Health Systems leadership for key training initiatives Analyze performance data and business KPIs to prioritize knowledge gaps and drive continuous improvement Stay abreast of innovative training methodologies and pilot scalable programs Key requirements 7+ years in commercial training, sales enablement, or organizational development At least 3 years in a strategic or leadership capacity Proven ability to design and implement enterprise-wide training aligned with business goals Ability to influence senior leadership and manage cross-functional projects Extensive curriculum design, group facilitation, and coaching experience BA/BS Valid driver's license Travel 50% Executive presence and strong communication Leadership and change management in a matrixed organization Cross-functional collaboration Instructional design and adult learning principles Blended learning design (e-learning, workshops, simulations) Performance analytics and KPI measurement