Senior Customer Success & Account Manager
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Drive renewals and upsells for enterprise AML compliance clients in APAC
Own and expand a portfolio of enterprise and regional clients across APAC, delivering tailored success plans, QBRs, and customer advocacy initiatives. Drive product adoption, usage, and retention while identifying upsell and cross-sell opportunities. Work cross-functionally with implementation and technical teams based in Malaysia to support customized solutions and report directly to the Head of Customer Success in Australia.
Why This Role?
Earn up to MYR350k in performance-based commission with strong support structure
Key Responsibilities
- Lead customer success engagements post-implementation for enterprise clients
- Serve as the key point of contact for compliance stakeholders in banking and asset management
- Drive product adoption, usage, and retention across accounts to support retention
- Identify upsell and cross-sell opportunities and manage renewal cycles
- Coordinate with internal teams to escalate client needs and support product roadmap input
- Track client health scores and proactively address churn risks
Requirements
- 8+ years of experience in Customer Success, Account Management, or Solution Consulting
- Proven track record with enterprise or regional clients in SaaS
- Fluency in Mandarin (required)
- Commercial mindset with experience in renewals, upsells, and cross-sells
- Ability to manage complex relationships with senior compliance or risk stakeholders
Required Skills
Indonesia Context
- Working Hours Overlap:
- Flexible — work your own hours
View Original Description from Manatal Career Pages
Original description from Manatal Career Pages
Why is this role exciting? Join a globally recognised AI-powered AML compliance platform , headquartered in London. Be the key relationship driver for high-profile accounts (Banking institutions, Asset management,...) Take over a strategic portfolio and lead renewals, up-sells, and cross-sells across enterprise clients. Work cross-functionally while reporting directly to the Head of Customer Success (based in Australia). Earn up to MYR350k in commission based on performance, with a strong support structure in place. Key Projects Own and expand a portfolio of enterprise/regional clients in APAC. Deliver tailored success plans, QBRs, and customer advocacy initiatives. Support long-term adoption, client satisfaction, and commercial growth. Work closely with implementation and technical teams (based in Malaysia) to support customised solutions. Responsibilities Lead customer success engagements post-implementation. Serve as the key point of contact for enterprise clients (mainly compliance stakeholders). Drive product adoption, usage, and retention across accounts. Identify up-sell/cross-sell opportunities and manage renewal cycles. Coordinate with internal teams to escalate client needs and support roadmap input. Track client health scores and proactively address churn risks. Must Have 8+ years of experience in Customer Success / Account Management / Solution Consulting Proven track record with enterprise/regional clients in SaaS Fluency in Mandarin (required) ; Cantonese a strong plus Commercial mindset with experience in renewals, up-sells, and cross-sells Ability to manage complex relationships with senior compliance/risk stakeholders Nice-to-have Experience in AML/KYC/Compliance or Cybersecurity SaaS Background in managing configurable platforms or financial systems Level / Grade Report directly to the Head of Customer Success Work arrangement / Location Remote-first (WFH) with flexibility and regional travel as needed Flexible working hours (peak meetings: 46 PM MYT) 13th month salary
Salary Context
Similar Marketing roles on LokerDollar pay around $185k/yr (range $10k–543.478k/yr, n=288 active listings).
Hiring at Capcon Asia
Capcon Asia has 6 other active roles on LokerDollar and has been hiring here since Aug 10, 2026 — across Marketing, Engineering.
View all Capcon Asia openings →Frequently asked questions
- Is Senior Customer Success & Account Manager at Capcon Asia a remote job?
- This role is based in Remote. See the listing for remote/onsite details.
- What type of employment is Senior Customer Success & Account Manager at Capcon Asia?
- This is a full time position.
- How do I apply?
- Click the "Apply" button on this page to go to the official application at Capcon Asia.
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