International Contact Center Officer (Global BPO) Chinese English
Handle inbound customer inquiries in Chinese and English via phone and email
As an International Contact Center Officer, you will manage customer interactions across phone and email channels, providing support in both Chinese and English. You will work remotely from Indonesia for a global BPO leader serving prestigious international brands. Your role involves resolving inquiries, documenting interactions, and maintaining service quality standards in an omnichannel customer experience environment.
Why This Role?
Work remotely from Indonesia for a global BPO leader serving prestigious international brands
Key Responsibilities
- Handle inbound customer inquiries via phone in Chinese and English
- Manage email support in both Chinese and English languages
- Document customer interactions and resolutions accurately
- Follow omnichannel service protocols for global clients
- Maintain quality and compliance standards in customer service
Requirements
- Fluency in both Chinese and English languages
- Ability to work remotely from Indonesia
- Experience in customer service or contact center roles
- Familiarity with omnichannel support environments
- Strong communication and documentation skills
Required Skills
Indonesia Context
- Working Hours Overlap:
- Flexible — work your own hours
View Original Description from Jooble
Original description from Jooble
...This role requires the candidate to work in Indonesia ( Remote/ Work From Home). Client Overview: Our client is a global leader in outsourced omnichannel customer experience management, serving some of the world's most prestigious brands. As part of their...
Salary Context
Similar Operations roles on LokerDollar pay around $112.5k/yr (range $3.7k–350k/yr, n=194 active listings).
Hiring at MatchaTalent
MatchaTalent has 7 other active roles on LokerDollar and has been hiring here since May 25, 2026 — across Operations, Marketing, AI.
- Remote Enterprise SaaS & AI Sales Executive
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Frequently asked questions
- Is International Contact Center Officer (Global BPO) Chinese English at MatchaTalent a remote job?
- Yes. International Contact Center Officer (Global BPO) Chinese English at MatchaTalent is a fully remote role open to candidates worldwide.
- What type of employment is International Contact Center Officer (Global BPO) Chinese English at MatchaTalent?
- This is a full time position.
- How do I apply?
- Click the "Apply" button on this page to go to the official application at MatchaTalent.
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