CRM Retention Specialist
- Salary not listed
- Posted 2 days ago · via Workable
Hiring in some regions only
Launch player communications across email, push, in-app, and inbox channels
Execute player communication campaigns according to the approved Promo Plan across iGaming products. Set up and manage multichannel communications, automated journeys, transactional messages, and bonus campaigns to ensure timely and accurate delivery of player engagement activities. Work closely with Content, Design, and internal teams to launch campaigns, maintain workflows, and meet agreed timelines and requirements.
Why This Role?
Direct collaboration with Content and Design teams to launch campaigns
Key Responsibilities
- Launch player communications according to the approved Promo Plan
- Set up and manage campaigns across Email, Push, In-App, Inbox, and other available communication channels
- Configure automated campaigns, triggered communications, and player communication journeys
- Set up transactional communications
- Configure bonuses independently based on predefined terms and conditions, including free spins, deposit bonuses, and wagering requirements
- Perform basic quality assurance checks before campaign launches to ensure correct content, settings, targeting, and bonus conditions
Requirements
- 2+ years of experience as a CRM Specialist, Retention Specialist, or in a similar role, preferably in iGaming
- Hands-on experience with CRM platforms such as Customer.io, Braze, Optimove, Smartico, or similar tools
- Experience launching communications across Email, Push, In-App, Inbox, or other CRM channels
- Practical experience configuring triggered communications
- Basic HTML knowledge and experience with email builders
- Familiarity with Jira, ClickUp, or similar task management tools
Required Skills
Indonesia Context
- Working Hours Overlap:
- Flexible — work your own hours
View Excerpt — Full Description at WorkableShow more
Read the full description at Workable
We are looking for a CRM / Retention Specialist to execute player communication campaigns according to the approved Promo Plan and support retention activities across our iGaming products.…
Salary Context
Similar Marketing roles on LokerDollar pay around $125k/yr (range $3.7k–728k/yr, n=181 active listings).
Hiring at Stay Group
Stay Group has 3 other active roles on LokerDollar and has been hiring here since Oct 8, 2026 — across Marketing, Data & Analytics, Design.
View all Stay Group openings →Market context
- ESTIMATEEstimated pay is 28% below the role median of $125,000/year (n=181 pay-disclosing listings).
- VERIFIEDStay Group: 4 postings in the last 3 months, 4 all-time on LokerDollar.
- VERIFIEDCompany first seen Oct 8, 2026.
- VERIFIEDThis listing first seen Oct 15, 2026.
- VERIFIEDLast verified live Oct 15, 2026.
Not quite right? Similar roles hiring now
View all →Employer hires only in specific regions — check eligibility first
Frequently asked questions
- Is CRM Retention Specialist at Stay Group a remote job?
- Yes, CRM Retention Specialist at Stay Group is remote, but the employer hires only in certain regions. Check the listing for location requirements before applying.
- What type of employment is CRM Retention Specialist at Stay Group?
- This is a full time position.
- How do I apply?
- Click the "Apply" button on this page to go to the official application at Stay Group.
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This employer appears to hire only in certain regions.