AI CRM & Retention Automation Lead
- Salary not listed
- Posted yesterday · via Workable
Hiring in some regions only
Design and build an AI-driven CRM system for player retention automation
Own the design, build, and scaling of a production-level AI-driven CRM system for player retention. Define the architecture, connect data, models, and tools into a working system, and move the CRM team from manual campaign building to AI-supervised personalization. Launch an MVP flow from player data to churn prediction, AI analysis, offer recommendation, Customer.io campaign, and human approval, then automate segmentation, timing, offer selec...
Why This Role?
Direct founder access, real impact from day one reporting to the CRO in the Revenue department
Key Responsibilities
- Audit current CRM setup, Customer.io usage, data flows, segmentation, churn models, and integrations
- Launch an MVP flow: Player Data → Churn prediction → AI analysis → Offer recommendation → Customer.io campaign → Human approval
- Automate segmentation, timing, offer selection, campaign creation, and basic analytics
- Put an AI optimization loop into production: Campaign → Results → Analysis → Learning → New recommendation
- Prepare the foundation for VIP/PAM AI and define the target architecture for the CRM system
Requirements
- Proven experience building or owning production automation systems connecting data, models, and marketing tools
- Hands-on work with at least one major CRM/marketing automation platform (Customer.io strongly preferred; Optimove, Braze, or Iterable releva
- Practical experience with customer data platforms, data warehouses (BigQuery or Snowflake), and orchestration tools (dbt, Airflow, n8n, Make
- Ability to design and implement AI-driven flows: churn/LTV/next-best-action models, recommendation logic, LangChain/LangGraph or direct LLM
- Strong systems thinking to describe architecture, data flow, agents, integrations, approval layer, and analytics loop, then build it
Required Skills
Indonesia Context
- Working Hours Overlap:
- Flexible — work your own hours
View Excerpt — Full Description at WorkableShow more
Read the full description at Workable
We are looking for an AI CRM & Retention Automation Lead to own the design, build, and scaling of a production-level AI-driven CRM system for player retention. The role sits in the Revenue department and reports directly to the CRO. This is not a classic CRM or campaign execution position.…
Salary Context
Similar Data & Analytics roles on LokerDollar pay around $195k/yr (range $39.5k–340k/yr, n=80 active listings).
Hiring at Stay Group
Stay Group has 3 other active roles on LokerDollar and has been hiring here since Oct 8, 2026 — across Data & Analytics, Marketing, Design.
View all Stay Group openings →Market context
- UNKNOWNThis listing states no pay. Role median is $195,000/year (n=80 pay-disclosing listings).
- VERIFIEDStay Group: 4 postings in the last 3 months, 4 all-time on LokerDollar.
- VERIFIEDCompany first seen Oct 8, 2026.
- VERIFIEDThis listing first seen Oct 17, 2026.
- VERIFIEDLast verified live Oct 17, 2026.
Not quite right? Similar roles hiring now
See all 5 similar →Employer hires only in specific regions — check eligibility first
Frequently asked questions
- Is AI CRM & Retention Automation Lead at Stay Group a remote job?
- Yes, AI CRM & Retention Automation Lead at Stay Group is remote, but the employer hires only in certain regions. Check the listing for location requirements before applying.
- What type of employment is AI CRM & Retention Automation Lead at Stay Group?
- This is a full time position.
- How do I apply?
- Click the "Apply" button on this page to go to the official application at Stay Group.
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This employer appears to hire only in certain regions.