WFH - CSR Agent Entry Level

Salt Lake City, Utah (United States) Work-from-Home Customer Service Agent - Entry Level Start a remote career where your effort is valued, your development is supported, and your accomplishments are recognized. We are seeking motivated, service-oriented individuals to join our team as Entry-Level Customer Service Agents. This work-from-home opportunity is ideal for dependable professionals who enjoy helping others, building relationships, and learning new skills in a supportive, performance-driven environment. Experience in customer service, healthcare, retail, hospitality, education, or sales is helpful but not required. We provide comprehensive training, ongoing mentorship, and the resources needed to succeed. No previous insurance experience is required. About the Opportunity For more than 70 years, we have helped working families learn about supplemental life, accident, and health benefits. We serve members of labor unions, credit unions, professional associations, and their families. As a Work-from-Home Customer Service Agent, you will assist clients who have requested information about their benefits and coverage options. Your role is to answer questions, provide clear guidance, and create a professional, positive client experience. Responsibilities Meet with clients through scheduled Zoom and phone appointments Answer questions about available benefits and coverage options Explain products and services clearly and professionally Assist clients with applications, enrollment, and policy updates Provide timely follow-up and ongoing customer support Build positive, long-term client relationships Maintain accurate records and documentation Protect confidential client information Training and Career Growth Receive comprehensive entry-level training and personalized coaching Develop communication, customer service, and leadership skills Learn industry products, systems, and best practices Work alongside a supportive remote team Grow through mentorship, professional development, and performance-based advancement This is a fully remote position. Candidates should have a dependable internet connection, basic computer skills, and a quiet, professional workspace.