V104 - Intake Specialist | Client Intake and Lead Management Specialist

For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive. As a lifestyle company, we ensure that everybody working here has a fantastic time, which is why we’ve earned the Great Place to Work Certification every year since 2022! Job Description: Job Duck is seeking a compassionate and detail oriented Intake Specialist to support a legal practice by managing incoming inquiries, connecting with potential clients, and ensuring leads are accurately documented and followed up on. In this role, you will serve as an important first point of contact, helping prospective clients feel heard and supported while gathering the information needed for the legal team to evaluate their cases. You will manage intake communications by phone and email, maintain organized records in the CRM, and proactively follow up with leads to facilitate the screening process. The ideal candidate is empathetic, persistent, highly organized, and comfortable managing multiple priorities while following established procedures and guidance. This is an excellent opportunity for someone who enjoys helping people, communicating effectively, and contributing to a well organized legal intake process. Monthly Compensation: 1,150 to 1,220 USD Responsibilities include, but are not limited to: Prepare clear, accurate, and organized summaries of intake conversations Conduct intake calls to gather essential details about potential cases Reach out to prospective clients to obtain relevant information and assess their initial needs Manage incoming leads through phone calls and email communications Adapt to new workflows and incorporate feedback to improve efficiency and accuracy Monitor pending leads and follow up consistently to help prevent missed opportunities Follow up with prospective clients to obtain missing information and maintain engagement Enter new leads and update existing records in Lead Docket Follow established procedures for handling client information and maintaining confidentiality Use VXT, Microsoft Teams, Outlook, Calendly, Lead Docket, and VPN tools to support daily operations Coordinate communications and relevant updates with the client as needed Ensure lead information is complete, accurate, and properly documented Organize and prioritize leads for the client’s review and screening process Requirements: Schedule: Monday through Friday, 8:00 AM to 5:00 PM or 9:00 AM to 6:00 PM EST Language: Bilingual English and Spanish preferred Required Experience • Experience: Previous experience in client intake, customer service, administrative support, or a legal environment is preferred • Technical Requirements: Familiarity with CRM systems and the ability to learn new software and workflows efficiently • Work Environment: Legal services environment requiring professionalism, confidentiality, empathy, and accurate documentation • Expected Call Volume: Approximately 6 to 15 calls per day Softwared and Tools • VXT for phone communications Microsoft Teams for internal communication • Microsoft Outlook for email • Calendly for scheduling • Lead Docket for lead management and tracking • VPN for secure system access Required Skills • Strong verbal and written communication skills in English; Spanish proficiency preferred Empathetic and compassionate approach when interacting with prospective clients High attention to detail and accuracy when documenting information Excellent organizational and time management skills Ability to manage multiple priorities and maintain consistent follow up Familiarity with CRM systems and lead management processes Strong active listening and information gathering skills Persistence and initiativ