User Advocate
- Salary not listed
- Posted today · via Freelancer.com
Answer inbound tickets using approved standards and knowledge resources
Handle inbound tickets for login, MFA, application, co-applicant, and guarantor issues. Troubleshoot basic problems, review case history, and escalate complex cases. Route payment, refund, and identity cases to Tier 2. Categorize, tag, and document every case accurately. Support verification emails and complete outbound calls using approved scripts. Contact landlords, employers, and other approved sources. Manage outreach, follow-ups, and reco...
Why This Role?
Direct access to Tier 1 support tickets and outbound call responsibilities
Key Responsibilities
- Answer inbound tickets using approved standards and knowledge resources
- Troubleshoot basic issues and review case history before escalating
- Route payment, refund, chargeback, FCRA, and identity cases to Tier 2
- Categorize, tag, and document every case accurately
- Complete outbound calls using approved scripts and dispositions
- Contact landlords, employers, and other approved sources
Requirements
- Troubleshooting
- Technical Support
- Phone Support
- VoIP
- Customer Service
- Zendesk
Required Skills
Indonesia Context
- Working Hours Overlap:
- Flexible — work your own hours
View Excerpt — Full Description at Freelancer.comShow more
Read the full description at Freelancer.com
Answer inbound tickets using approved standards and knowledge resources Handle login, MFA, application, co-applicant and guarantor questions Troubleshoot basic issues and review case history before escalating Route payment, refund, chargeback, FCRA and identity cases to Tier 2…
Salary Context
Similar Operations roles on LokerDollar pay around $43k/yr (range $1.8k–1200k/yr, n=643 active listings).
Hiring at Freelancer.com
Freelancer.com has 132 other active roles on LokerDollar and has been hiring here since Oct 22, 2026 — across Operations, Marketing, Writing & Content.
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Market context
- UNKNOWNThis listing states no pay. Role median is $43,000/year (n=643 pay-disclosing listings).
- VERIFIEDFreelancer.com: 237 postings in the last 3 months, 237 all-time on LokerDollar.
- VERIFIEDCompany first seen Oct 22, 2026.
- VERIFIEDThis listing first seen Oct 25, 2026.
- VERIFIEDLast verified live Oct 25, 2026.
This listing is sourced from Freelancer.com, with the company profile and full details on this page. The one thing we can't auto-confirm is whether this specific apply link opens cleanly — it usually does, so go ahead and try it. Check back later if it doesn't load.
Openness not stated by employer — check the listing
Frequently asked questions
- Is User Advocate at Freelancer.com a remote job?
- Yes, User Advocate at Freelancer.com is remote, but the employer did not state which countries can apply. Check the listing before applying.
- What type of employment is User Advocate at Freelancer.com?
- This is a freelance position.
- How do I apply?
- Click the "Apply" button on this page to go to the official application at Freelancer.com.
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