Technical Integrations Manager

At Vio we believe booking accommodation should feel smart, fair, and effortless — never overwhelming or unclear. As one of the world’s fastest-growing travel tech platforms, we help millions of users make smarter travel decisions by comparing stays across 100+ booking sites — so they can find the perfect place, at the best price, anywhere in the world. We cut through the noise and complexity of hotel and vacation rental booking, surfacing real value with clarity, transparency, and full support. No tricks. No confusion. Just great stays — booked with confidence. With operations in 100+ markets and growing fast, our mission is to reshape how people discover and book accommodation through technology travelers can trust. We are looking for an experienced Technical Integrations Manager to join our Supply Integrations team and help us onboard new hotel suppliers, keep 70+ live integrations healthy, and be the technical voice our partners talk to. Vio connects to hotel suppliers through APIs: wholesalers, bed banks, hotel chains, and connectivity platforms. The Supply Integrations squad builds and runs those integrations. You will join a second Technical Integrations Manager and a team of backend engineers, reporting to the squad's Engineering Manager. This is a hands-on technical role, not a coordination role: you own each integration in your portfolio from the first look at a partner's API documentation through implementation, QA sign-off, launch, and live operations. You decide when an integration is good enough to go live, and you are the person a partner's representative emails when something looks wrong. What you will do: Assess new partner APIs: read the documentation critically, make test calls, find the gaps and limitations before our engineers hit them, and document what we need from the partner. Run technical onboarding with partners: credentials, environments, communication channels, and everything an engineer needs to start on day one. Act as the single technical point of contact for both partners and engineers during implementation, answering questions and unblocking issues fast. Own pre-launch quality: test search, booking, cancellation, and modification flows end to end; verify prices, availability, and tax and fee breakdowns; and sign off on go-live. No integration launches without your approval. Watch the live portfolio: use dashboards and alerts to catch throttling, error spikes, and data-quality drift early, investigate, fix what is in reach (configuration, CMS, small pull requests), and work with partners on the rest. Keep a per-supplier incident history, spot recurring patterns, and drive the automation and process changes that remove manual work. Maintain the integrations roadmap with the Engineering Manager, Product, and Partnerships, and keep stakeholders informed on progress and risks. Continuously improve our integration lifecycle checklist based on what each launch teaches us. Who you are: You have 3+ years in a partner-facing technical role, such as technical integrations manager, integration or solutions engineer, technical account manager, or connectivity manager, and have owned a portfolio of live API integrations. You are comfortable in Postman or similar software, not afraid of JSON and XML payloads, and can tell from a response what is wrong with it. Logs and dashboards are tools you reach for, not something you ask engineers to check. You read API documentation critically and can assess technical viability. You write clearly and briefly. A partner engineer can act on your email without a call. You manage many parallel threads without dropping follow-ups and are resourceful when a partner is slow or the documentation is incomplete. You improve processes rather than repeat them: you have built checklists, templates, or automation that made your previous team faster. Hotel distribution experience (rate types, board codes, merchant vs agency models) is a strong plus; we will teach it to someone with th