Technical Help Desk Call Support
- Posted today · via Freelancer.com
Full Description
I need a reliable clerk who can own the incoming help-desk phone line from the first ring. Your main focus will be technical questions and basic troubleshooting for our users.…
Read the full description at Freelancer.com
Why This Role?
Anda akan bekerja secara freelance dengan klien dari seluruh dunia
Key Responsibilities
- Menangani panggilan masuk di garis bantuan teknis
- Melakukan troubleshooting dasar untuk masalah teknis pengguna
- Membuat tiket dukungan di Zendesk dengan detail lengkap
- Mengumpulkan detail masalah dan menjadwalkan panggilan balik teknisi
- Membuat laporan harian tentang tiket yang memerlukan panggilan balik
Requirements
- Bahasa Inggris lisan yang jelas
- Pengalaman dengan Zendesk atau CRM modern lainnya
- Kemampuan menyelesaikan masalah dengan tenang di bawah tekanan
- Pengalaman dalam dukungan teknis dan layanan pelanggan
Required Skills
Indonesia Context
- Working Hours Overlap:
- Flexible — work your own hours
View Excerpt — Full Description at Freelancer.comShow more
Read the full description at Freelancer.com
I need a reliable clerk who can own the incoming help-desk phone line from the first ring. Your main focus will be technical questions and basic troubleshooting for our users.…
Not quite right? Similar roles hiring now
See all 5 similar →This listing is sourced from Freelancer.com, with the company profile and full details on this page. The one thing we can't auto-confirm is whether this specific apply link opens cleanly — it usually does, so go ahead and try it. Check back later if it doesn't load.
Openness not stated by employer — check the listing
Explore related
Market data & reports
Salary & skill-demand research built from our own listings data.
- Skills Remote Employers Ask For in the AI EraMost-named skills in active listings by kind, AI-named skills and the fastest risers. Weekly data.
- Indonesia IT Jobs vs Global Remote (2026)Primary analysis of 2,049 listings: methodology, classification rules, downloadable datasets.
- AI-Skill Demand: Indonesia vs Global Remote (2026)10,000+ postings, taxonomy-first classifier, Wilson CIs, pre-registered before analysis.
- Remote ≠ Remote: The Skills That Open Global Work to Indonesians (2026)12,891 remote listings: the highest-paid coding skills are the most geo-locked for Indonesia-based applicants. CC BY 4.0 aggregate dataset.
- The Compliance Layer of the AI Hiring Stack (2026)6,349 remote listings: 77.2% never state who may apply. Methodology and a CC BY 4.0 aggregate dataset.
- AI in Job Ads: Indonesia vs Global (2026)Global engineering ads naming AI rose from 3.4% to 23% after ChatGPT; Indonesian ads went from 2.2% to 2.8%. 2027 scenarios and a CC BY 4.0 dataset.
- Cron vs LLM vs LangGraph vs Agent for Social Posts (2026)A pre-registered test of four ways to turn a blog post into social posts, on two models. Automated checks picked a cron template; the model mattered more than the framework.
- Indonesia Hiring Report: Tech vs Non-TechJob demand by field from aggregate open-job counts — never individual listings.
- Indonesia Salary BenchmarkAggregate salary ranges across roles, with open methodology and dataset.
- Indonesian Remote Work Salary & Demand IndexHow much of the global remote job corpus is open to Indonesia, and what it pays (USD) by role.
- Indonesia Quarterly Labor Market ReportLayoffs, funding, salaries & skills per quarter — open aggregates.
- Remote Market Reports by RoleAuto-generated per role family — skills, seniority, companies, salary.
- Global Remote Salary BenchmarkAnnual salary by role & currency, plus the share of listings open worldwide.
This apply link is not verified yet.