Shopify Ecommerce Customer Support
- Salary not listed
- Posted today · via Freelancer.com
Handle customer queries in Shopify and Zendesk/Gorgias
Reply to emails, live chats, and social media DMs for a Shopify store, handling order status, returns, and product questions. Work within Shopify admin and help-desk apps, ensuring clear, courteous communication and tagged, notated tickets. Deliverables include zeroing out inboxes, processing refunds, and weekly summaries of common issues.
Why This Role?
Direct access to SOPs, macros, and product training
Key Responsibilities
- Reply to emails, live chats, and social media DMs within 24 hours
- Process order look-ups and refunds directly in Shopify
- Tag, notate, and close tickets to maintain internal analytics
- Provide weekly summaries of common issues and process tweaks
Requirements
- Shopify experience
- Zendesk or Gorgias experience
- Clear, courteous English communication
Required Skills
Indonesia Context
- Working Hours Overlap:
- Flexible — work your own hours
View Excerpt — Full Description at Freelancer.comShow more
Read the full description at Freelancer.com
I run a Shopify-based store and want to place day-to-day customer care in capable hands. You will reply to every incoming email, live-chat request, and social-media DM, keeping tone consistent with our brand voice and meeting our 24-hour response promise.…
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