Remote Client Services Coordinator

New York City, New York (United States) About 3 Dots 3 Dots is an event and travel agency that helps individuals, families, groups, and organizations plan travel, events, and memorable experiences. Our services include travel planning and coordination for hotels, resorts, cruises, flights, transportation, activities, excursions, group travel, and special events. We focus on providing personalized customer service and making the planning process organized, convenient, and enjoyable for our clients. About the Role 3 Dots is seeking a Remote Travel Customer Service Specialist to assist clients with travel-related questions, planning requests, and experience coordination. This position is ideal for someone who enjoys customer service, travel, hospitality, communication, and helping people. You do not need previous travel industry experience to be considered. We provide training and support to help you learn our processes and tools. Responsibilities Communicate with clients regarding travel and experience planning Respond to client questions and requests in a timely and professional manner Research hotels, resorts, cruises, flights, transportation, activities, and excursions Assist with organizing travel details and itineraries Provide travel information and recommendations based on client preferences Assist with group travel and event-related arrangements Maintain accurate client information and planning details Follow up with clients throughout the planning process Assist with reservations and travel arrangements as appropriate Communicate with travel and hospitality vendors when needed Provide friendly and professional customer service Complete general administrative and coordination tasks Qualifications Strong verbal and written communication skills Friendly, professional, and customer-service-focused Organized and detail-oriented Able to manage multiple requests and priorities Comfortable communicating by phone, email, and online platforms Comfortable learning new software and online tools Able to work independently in a remote environment Interest in travel, hospitality, events, or customer service Previous experience in customer service, hospitality, retail, hotels, travel, events, reservations, or administrative support is a plus but not required What We Offer Remote work environment Full-time and part-time opportunities Training and ongoing support Flexible scheduling options Opportunity to develop experience in travel, hospitality, and events Exposure to a variety of destinations, hotels, resorts, cruises, activities, and experiences Opportunity to develop valuable customer service and travel-planning skills Who Would Be a Good Fit? This position may be a great fit for someone with experience in: Customer service Hospitality Hotels and resorts Travel Cruises Reservations Retail Events Administrative support Client services We're looking for people who are friendly, dependable, organized, detail-oriented, and enjoy helping others. If you have strong customer service skills and an interest in travel, hospitality, or events, we encourage you to apply.