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Product Support Specialist - APAC

  • Salary not listed
  • Remote-friendly · fits your timezone
  • Posted last week · via Ashby

Provide thoughtful customer support for Ashby's complex product daily

As a Product Support Specialist in the APAC region, you will work closely with customers every day to deliver world-class support. You'll troubleshoot sophisticated integrations, guide customers through detailed workflows and best practices, and contribute to projects that improve the team's work. The role follows either a Tuesday–Saturday or Sunday–Thursday schedule with one weekend day worked in exchange for a weekday off.

Why This Role?

Contribute to delivering world-class customer experience with keen attention to detail and deep product knowledge

Key Responsibilities

  • Troubleshoot sophisticated customer integrations
  • Guide customers through detailed workflows and best practices
  • Provide fast, thoughtful support with keen attention to detail
  • Contribute to projects that improve team workflows and processes
  • Work closely with customers daily to deliver world-class experience

Requirements

  • Deep product knowledge of Ashby's broad and complex platform
  • Ability to troubleshoot sophisticated integrations
  • Strong communication skills for guiding customers through workflows
  • Attention to detail for delivering thoughtful support
  • Availability to work one weekend day per week in exchange for a weekday off

Required Skills

customer supporttechnical supportcommunicationtroubleshootingproduct knowledgeattention to detail

Indonesia Context

Working Hours Overlap:
Flexible — work your own hours
See remote (USD) vs local pay →
View Original Description from JobicyShow more

Original description from Jobicy

We're excited to share that we're hiring Product Support Specialists in the APAC region . Please note: we’re currently hiring Product Support Specialists to work one weekend day in exchange for a weekday off. This role will follow either a Tuesday–Saturday or Sunday–Thursday schedule, with occasional adjustments for holidays or business needs. You can share… We're excited to share that we're hiring Product Support Specialists in the APAC region . Please note: we’re currently hiring Product Support Specialists to work one weekend day in exchange for a weekday off. This role will follow either a Tuesday–Saturday or Sunday–Thursday schedule, with occasional adjustments for holidays or business needs. You can share your preferred working hours in your application. This position will cover a day shift. Over the past few years, we’ve built a team of Ashby experts who delight customers through keen attention to detail, deep product knowledge, and fast, thoughtful support. By joining the team, you’ll contribute to delivering that same world-class experience. In this role, you’ll work closely with customers every day. Ashby is a broad and complex product, so you can expect to handle everything from troubleshooting sophisticated integrations to guiding customers through detailed workflows and best practices. You’ll also spend time on projects that make the work we do better. Past projects our team has taken on include: Absorbing and synthesizing highly technical work from our E

Salary Context

Similar Product roles on LokerDollar pay around $120k/yr (range $5k–728k/yr, n=69 active listings).

Hiring at Ashby

Ashby has 2 other active roles on LokerDollar and has been hiring here since Mar 16, 2026 — across Product, Engineering.

View all Ashby openings →

Market context

  • ESTIMATEEstimated pay is 64% below the role median of $120,000/year (n=69 pay-disclosing listings).
  • VERIFIEDAshby: 44 postings in the last 3 months, 112 all-time on LokerDollar.
  • VERIFIEDCompany first seen Mar 16, 2026.
  • VERIFIEDThis listing first seen Oct 8, 2026.
  • VERIFIEDLast verified live Oct 8, 2026.

Not quite right? Similar roles hiring now

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Remote-friendly · fits your timezone
Company
Ashby
Source
Estimated salary
$38k–48k/yr
Based on similar roles — not stated by the employer
Job Type
full time
Location
Remote · Asia-Pacific
Category
Seniority
entry
Posted
Oct 8, 2026

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Frequently asked questions

Is Product Support Specialist - APAC at Ashby a remote job?
Yes, this is a regional remote role (Asia-Pacific). Check the listing for location requirements.
What type of employment is Product Support Specialist - APAC at Ashby?
This is a full time position.
How do I apply?
Click the "Apply" button on this page to go to the official application at Ashby.

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