Principal Customer Success Manager - Pharma
Drive customer success for pharma clients using H1's healthcare data platform
As a Principal Customer Success Manager at H1, you will ensure pharma clients achieve optimal outcomes by leveraging the company's healthcare data and AI platform. Your work focuses on driving adoption, measuring impact, and supporting clients in using insights to improve drug development and healthcare interactions. This role supports H1's mission to promote health equity and build trust in healthcare systems globally.
Why This Role?
Contribute to a mission-driven platform that promotes health equity and builds trust in healthcare systems
Key Responsibilities
- Manage relationships with pharma clients to ensure successful adoption of H1's healthcare data platform
- Track and report on client outcomes tied to insights derived from medical data and AI
- Support clients in applying platform insights to improve drug development and healthcare interactions
- Collaborate with internal teams to translate client feedback into product improvements
- Advocate for client needs while aligning with H1's mission of optimal doctor-patient interactions globally
Requirements
- Proven experience in customer success or account management within the pharma or healthcare industry
- Deep understanding of healthcare data, medical insights, and drug development processes
- Ability to communicate complex data-driven insights to both technical and non-technical stakeholders
- Experience working with AI-powered platforms or data analytics tools in a B2B context
- Strong relationship management and strategic advisory skills for enterprise clients
Required Skills
Indonesia Context
- Working Hours Overlap:
- Flexible — work your own hours
View Original Description from NoDesk
Original description from NoDesk
At H1, we believe access to the best healthcare information is a basic human right. Our mission is to provide a platform that can optimally inform every doctor interaction globally. This promotes health equity and builds needed trust in healthcare systems. To accomplish this our teams harness the power of data and AI-technology to unlock groundbreaking medical insights and convert those insights into action that result in optimal patient outcomes and accelerates an equitable and inclusive drug development lifecycle. Visit h1.co to learn more about us.
Salary Context
Similar Sales & Business Development roles on LokerDollar pay around $186.5k/yr (range $3.7k–440k/yr, n=134 active listings).
Hiring at H1
H1 has 1 other active role on LokerDollar and has been hiring here since Sep 8, 2026 — across Sales & Business Development, Engineering.
View all H1 openings →Openness not stated by employer — check the listing
Frequently asked questions
- Is Principal Customer Success Manager - Pharma at H1 a remote job?
- Yes. Principal Customer Success Manager - Pharma at H1 is a fully remote role open to candidates worldwide.
- What type of employment is Principal Customer Success Manager - Pharma at H1?
- This is a full time position.
- How do I apply?
- Click the "Apply" button on this page to go to the official application at H1.
Explore related
Market data & reports
Salary & skill-demand research built from our own listings data.
- Indonesia IT Jobs vs Global Remote (2026)Primary analysis of 2,049 listings: methodology, classification rules, downloadable datasets.
- AI-Skill Demand: Indonesia vs Global Remote (2026)10,000+ postings, taxonomy-first classifier, Wilson CIs, pre-registered before analysis.
- Remote ≠ Remote: The Skills That Open Global Work to Indonesians (2026)12,891 remote listings: the highest-paid coding skills are the most geo-locked for Indonesia-based applicants. CC BY 4.0 aggregate dataset.
- Indonesia Hiring Report: Tech vs Non-TechJob demand by field from aggregate open-job counts — never individual listings.
- Indonesia Salary BenchmarkAggregate salary ranges across roles, with open methodology and dataset.
- Indonesian Remote Work Salary & Demand IndexHow much of the global remote job corpus is open to Indonesia, and what it pays (USD) by role.
- Indonesia Quarterly Labor Market ReportLayoffs, funding, salaries & skills per quarter — open aggregates.
- Remote Market Reports by RoleAuto-generated per role family — skills, seniority, companies, salary.
- Global Remote Salary BenchmarkAnnual salary by role & currency, plus the share of listings open worldwide.
From the blog
- Are You AI-Ready? Remote Jobs and Global PayIs the AI era passing you by? Explore the latest global remote job openings and learn how to benchmark your salary against international standards.
- Remote Jobs in Sept 2026: AI’s Impact & RealAI is shifting the remote work landscape. Which skills are actually in demand this September? Analyzing global trends and job market data.
- 7 Latest Remote Jobs in September 2026Explore 7 new remote job opportunities in September 2026, from AWS Solutions Architect to Product Tester. Find flexible global career options here.