North America Customer Support Assistant
- Salary not listed
- Posted today · via Freelancer.com
Answer customer calls and emails with clear, concise support
Handle customer support tasks including answering calls and emails, logging interactions, and providing weekly reports. Work remotely from the US or Canada using VoIP and CRM tools. Deliverables include same-day email responses, call summaries, and weekly support reports.
Why This Role?
Direct access to the founder and real impact from day one
Key Responsibilities
- Answer phone calls during business hours using VoIP
- Triage and reply to support emails with clear, accurate responses
- Keep concise notes in CRM after each interaction
- Provide weekly support reports highlighting recurring issues or improvements
Requirements
- Customer Support experience
- Familiarity with Zendesk, Freshdesk, or HubSpot
- Comfortable with Google Workspace and basic call-routing dashboards
- Reliable internet and quiet workspace
Required Skills
Indonesia Context
- Working Hours Overlap:
- Minimal overlap — opposite hours
View Excerpt — Full Description at Freelancer.comShow more
Read the full description at Freelancer.com
I run a small but growing company and need someone based in the United States or Canada who can become the friendly voice and inbox presence for my customers.…
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