Lead/Principal Product Manager, Intelligence
Full Description
Who we are Help Scout builds software for relationship businesses — companies that earn loyalty through outstanding customer service. We’ve been on this journey since 2011, and today more than 10,000 companies use our platform to support customers of all types, from clients to patients and beyond. Now we’re in a new chapter: not only building AI that gives teams more space to focus on the customer experience, but also reimagining how we operate in an AI-native world. That means shipping and learning faster, without compromising on craft. Great work here carries a strong opinion and sweats the details, regardless of the tools we use to drive it.
Why This Role?
Dapat berpartisipasi dalam mengembangkan AI untuk meningkatkan pengalaman pelanggan di perusahaan yang sudah memiliki lebih dari 10.000 pelanggan.
Key Responsibilities
- Membangun produk AI yang membantu tim fokus pada pengalaman pelanggan
- Mengembangkan strategi produk yang sesuai dengan visi perusahaan
- Mengelola tim untuk memastikan produk berjalan sesuai rencana
- Mengidentifikasi dan mengatasi masalah yang tim hadapi
- Mengembangkan produk yang inovatif dan berdaya saing
Requirements
- Pengalaman dalam mengembangkan produk AI
- Kemampuan untuk mengelola tim dan proyek
- Kemampuan untuk mengidentifikasi dan mengatasi masalah
- Pengalaman dalam strategi produk
- Kemampuan untuk bekerja dengan berbagai alat
Required Skills
Indonesia Context
- Working Hours Overlap:
- Flexible — work your own hours
Keywords
View Original Description from NoDesk
Original description from NoDesk
Who we are Help Scout builds software for relationship businesses — companies that earn loyalty through outstanding customer service. We’ve been on this journey since 2011, and today more than 10,000 companies use our platform to support customers of all types, from clients to patients and beyond. Now we’re in a new chapter: not only building AI that gives teams more space to focus on the customer experience, but also reimagining how we operate in an AI-native world. That means shipping and learning faster, without compromising on craft. Great work here carries a strong opinion and sweats the details, regardless of the tools we use to drive it.
Free account · no credit card · Log in
Pro $9/mo · unlimited applies + AI resume
Explore related
Market data & reports
Salary & skill-demand research built from our own listings data.
- Indonesia IT Jobs vs Global Remote (2026)Primary analysis of 2,049 listings: methodology, classification rules, downloadable datasets.
- AI-Skill Demand: Indonesia vs Global Remote (2026)10,000+ postings, taxonomy-first classifier, Wilson CIs, pre-registered before analysis.
- Indonesia Hiring Report: Tech vs Non-TechJob demand by field from aggregate open-job counts — never individual listings.
- Indonesia Salary BenchmarkAggregate salary ranges across roles, with open methodology and dataset.
- Indonesian Remote Work Salary & Demand IndexHow much of the global remote job corpus is open to Indonesia, and what it pays (USD) by role.
- Indonesia Quarterly Labor Market ReportLayoffs, funding, salaries & skills per quarter — open aggregates.
- Remote Market Reports by RoleAuto-generated per role family — skills, seniority, companies, salary.
- Global Remote Salary BenchmarkAnnual salary by role & currency, plus the share of listings open worldwide.
Free account · no credit card · Log in
Pro $9/mo · unlimited applies + AI resume