Head of Customer Success, APAC
- Salary not listed
- Remote-friendly · fits your timezone
- Posted today · via Adzuna
Lead APAC customer success operations to grow revenue and satisfaction
As Head of Customer Success, APAC, you'll lead regional operations, focusing on revenue retention, product adoption, and customer satisfaction. You'll build and develop a team of CS leaders and CSMs across multiple APAC markets, bridging regional execution with global strategy. You'll partner cross-functionally with Sales, Renewals, CX Ops, and Product teams to ensure customer success.
Why This Role?
Directly impact customer success and revenue growth in APAC
Key Responsibilities
- Lead regional CS operations across Asia-Pacific
- Own revenue retention, product adoption, and customer satisfaction
- Build and develop a team of CS leaders and CSMs
- Bridge regional execution with global strategy
- Partner cross-functionally with Sales, Renewals, CX Ops, and Product teams
Requirements
- Experience in customer success leadership roles
- Strong understanding of APAC markets
- Ability to build and develop a team
- Experience in revenue retention and product adoption
Required Skills
Indonesia Context
- Working Hours Overlap:
- Flexible — work your own hours
View Original Description from AdzunaShow more
Original description from Adzuna
What You Can Expect As Head of Customer Success, APAC, you will lead regional CS operations across Asia-Pacific, owning revenue retention, product adoption, and customer satisfaction for a growing portfolio of customers and ARR. Reporting into our global Customer Success organization, you will build and develop a team of CS leaders and CSMs across multiple APAC markets, bridging regional execution with global strategy. You will partner cross-functionally with Sales, Renewals, CX Ops, and Produc…
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