GDS Helpdesk Support
- Salary not listed
- Remote-friendly · fits your timezone
- Posted yesterday · via Kalibrr
Resolve customer issues in GDS support with first-level IT troubleshooting
Provide timely and professional support to customers through various channels, resolve technical issues, and collaborate with teams to ensure customer satisfaction. Stay updated with data center knowledge and deliver training programs to enhance customer support abilities.
Why This Role?
Direct access to GDS systems and IT support, real impact from day one
Key Responsibilities
- Respond to customer inquiries and issues through WhatsApp, email, or ticketing systems
- Resolve customer problems by analyzing situations and providing appropriate solutions
- Collaborate with support teams and Network Operation Centre to resolve complex issues
- Provide first-level IT support including troubleshooting hardware, software, and network issues
- Deliver training programs and workshops for customers according to standard modules
Requirements
- 1–3 years experience in GDS technical support or helpdesk roles
- Strong communication skills in English and Bahasa Indonesia
- Experience with GDS systems (Galileo)
- Experience with ticketing systems (Zendesk, Freshdesk, ServiceNow, or similar)
- First-level IT troubleshooting skills: hardware, software, and network basics (LAN, WiFi, VPN)
Required Skills
Indonesia Context
- Working Hours Overlap:
- Flexible — work your own hours
View Excerpt — Full Description at KalibrrShow more
Read the full description at Kalibrr
Respond to customer inquiries, requests, and issues through various channels such as WhatsApp Chat (DAISI), email, or ticketing systems. Provide timely and professional support to ensure customer satisfaction.…
Salary Context
Similar Operations roles on LokerDollar pay around $15.6k/yr (range $1.8k–1200k/yr, n=765 active listings).
Market context
- UNKNOWNThis listing states no pay. Role median is $15,600/year (n=765 pay-disclosing listings).
- VERIFIEDPT. Galileo Indonesia Perdana (Travelport Indonesia): 3 postings in the last 3 months, 3 all-time on LokerDollar.
- VERIFIEDCompany first seen Oct 22, 2026.
- VERIFIEDThis listing first seen Oct 26, 2026.
- VERIFIEDLast verified live Oct 26, 2026.
This listing is sourced from Kalibrr, with the company profile and full details on this page. The one thing we can't auto-confirm is whether this specific apply link opens cleanly — it usually does, so go ahead and try it. Check back later if it doesn't load.
Frequently asked questions
- Is GDS Helpdesk Support at PT. Galileo Indonesia Perdana (Travelport Indonesia) a remote job?
- This role is based in Medan, Indonesia. See the listing for remote/onsite details.
- What type of employment is GDS Helpdesk Support at PT. Galileo Indonesia Perdana (Travelport Indonesia)?
- This is a full time position.
- How do I apply?
- Click the "Apply" button on this page to go to the official application at PT. Galileo Indonesia Perdana (Travelport Indonesia).
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