Email Support Specialist, remote, flexible hours
- Remote-friendly · fits your timezone
- Posted today · via Freelancer.com
Full Description
We're looking for someone to handle customer emails. People write to us with questions about orders, bookings, and payments, and your job is to read each message carefully and reply clearly. You'll have a knowledge base and approved reply templates, so you won't need to invent answers from scratch.…
Read the full description at Freelancer.com
Why This Role?
Dapatkan jam kerja fleksibel dan bekerja secara remote dari mana saja dengan aliran email yang tetap.
Key Responsibilities
- Membaca email pelanggan dengan cermat dan menjawab dengan jelas
- Menggunakan basis pengetahuan dan templat jawaban yang disetujui
- Menandai dan mencatat setiap email di lembaran pelacakan
- Melaporkan pertanyaan berulang untuk memperbaiki basis pengetahuan
- Mengirimkan email yang tidak dapat diselesaikan ke tim pemimpin dengan catatan singkat
- Menjaga konsistensi dan ketepatan dalam menjawab email
Requirements
- Mampu menulis dengan jelas dan sopan dalam bahasa Inggris
- Penyabar dan cermat dalam membaca
- Mampu bekerja sendiri dan meminta bantuan jika diperlukan
- Mampu mengikuti prosedur dan tetap konsisten
Required Skills
Indonesia Context
- Working Hours Overlap:
- Flexible — work your own hours
View Excerpt — Full Description at Freelancer.comShow more
Read the full description at Freelancer.com
We're looking for someone to handle customer emails. People write to us with questions about orders, bookings, and payments, and your job is to read each message carefully and reply clearly. You'll have a knowledge base and approved reply templates, so you won't need to invent answers from scratch.…
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