Customer Service Profesional
- Salary not listed
- Remote-friendly · fits your timezone
- Posted 4 days ago · via KitaLulus
Manage customer orders and coordinate deliveries in a manufacturing environment
Process and follow up on customer orders from receipt to delivery, coordinating with internal teams to ensure timely fulfillment. Handle customer inquiries and complaints professionally, maintaining accurate documentation. Support reporting and other customer service activities as required.
Why This Role?
Work in a manufacturing environment with direct access to internal teams
Key Responsibilities
- Process and follow up on customer orders from order receipt through delivery
- Coordinate with internal teams such as Sales, Production, Warehouse, and Logistics to ensure timely order fulfillment
- Monitor order and delivery status and proactively provide updates to customers
- Handle customer inquiries, requests, and complaints professionally and ensure proper follow-up
- Maintain accurate order-related documentation and support administrative processes related to customer service and delivery
- Support reporting and other customer service activities as required
Requirements
- Bachelors Degree in any relevant field
- Minimum 12 years of experience in Customer Service, Sales Administration, Order Management, Sales Support, or a related role
- Experience in a manufacturing, garment, textile, or other B2B environment
- Good communication and coordination skills, with the ability to work with customers and cross-functional teams
- Good command of English, both written and spoken
- Proficient in Microsoft Excel and comfortable working with data and reports
Required Skills
View Excerpt — Full Description at KitaLulusShow more
Read the full description at KitaLulus
WERE #HIRING: Customer Service Professional Location: Cikarang Industry: Manufacturing Employment Type: Contract Were looking for a Customer Service Professional to support our clients customer service and order fulfillment operations.…
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