Customer Service Live Chat (L1)
Handle customer complaints via live chat to resolve issues within SLA
Handle customer complaints via live chat and escalate issues to provide appropriate solutions. Resolve customer chats according to SLA/KPI standards. Work in shifts at a client location in South Jakarta.
Why This Role?
Work directly with a client in South Jakarta on live chat support
Key Responsibilities
- Handle customer complaints through live chat service
- Escalate customer complaints to provide appropriate solutions
- Resolve customer chats according to SLA/KPI requirements
- Work in shifting schedules as required
Requirements
- Experience in Customer Service Live Chat or Call Center (L1)
- Minimum D3/S1 education
- Maximum age of 28 years
- Willingness to work in shifts
- English language proficiency is a plus
Required Skills
Indonesia Context
- Working Hours Overlap:
- Flexible — work your own hours
Keywords
View Original Description from Manatal Career Pages
Original description from Manatal Career Pages
PT. Permata Indonesta saat ini sedang open opportunity untuk posisi Customer Service Live Chat (L1) untuk penempatan di salah 1 client kami di daerah Jakarta Selatan Kualifikasi : - Laki-laki/Wanita - Usia Maksimal 28 Tahun - Pendidikan Minimal D3/S1 - Memiliki pengalaman Customer Service Live Chat/Call Center (L1) - Menguasai bahasa inggris menjadi nilai tambah - Bersedia bekerja shifting Jobdesk : - Melayani handling complain dari customer melalui layanan live chat - Eskalasi pengaduan dari customer untuk memberikan solusi dengan tepat - Menyelesaikan chat dari customer sesuai dengan SLA/KPI
Salary Context
Similar Operations roles on LokerDollar pay around $99.483k/yr (range $8.76k–290.4k/yr, n=245 active listings).
Hiring at Permata Indonesia
Permata Indonesia has 37 other active roles on LokerDollar and has been hiring here since Aug 10, 2026 — across Operations, Writing & Content, Data & Analytics.
View all Permata Indonesia openings →Frequently asked questions
- Is Customer Service Live Chat (L1) at Permata Indonesia a remote job?
- This role is based in Remote. See the listing for remote/onsite details.
- What type of employment is Customer Service Live Chat (L1) at Permata Indonesia?
- This is a full time position.
- How do I apply?
- Click the "Apply" button on this page to go to the official application at Permata Indonesia.
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