Customer Service
- Remote-friendly · fits your timezone
- Posted 4 days ago · via Kalibrr
Full Description
About the Role: We are looking for a dedicated and proactive Customer Service professional to join our team. As the main point of contact for customers across various platforms, you will handle inquiries, resolve complaints, and process orders to ensure a smooth and positive customer experience.…
Read the full description at Kalibrr
Why This Role?
Anda akan memiliki peran penting dalam mempertahankan kepuasan dan loyalitas pelanggan.
Key Responsibilities
- Balas pertanyaan pelanggan dengan cepat dan profesional
- Atasi masalah produk, pengembalian, dan pertukaran
- Kelola dan pantau pesanan untuk memastikan pengiriman tepat waktu
- Kerja sama dengan tim logistik untuk menyelesaikan masalah pengiriman
- Pertahankan catatan akurat interaksi pelanggan
- Monitor dan balas ulasan dan masukan pelanggan
Requirements
- Lulusan S1 dari jurusan apapun
- Siap bekerja shift 24 jam termasuk akhir pekan dan hari libur
- Kemampuan komunikasi yang baik dan dapat menangani situasi sulit secara profesional
- Kemampuan mengetik dengan cepat dan akurat serta keterampilan dasar komputer
- Kemampuan penyelesaian masalah dan perhatian terhadap detail
- Bisa bekerja secara mandiri dan sebagai bagian dari tim
Required Skills
View Excerpt — Full Description at KalibrrShow more
Read the full description at Kalibrr
About the Role: We are looking for a dedicated and proactive Customer Service professional to join our team. As the main point of contact for customers across various platforms, you will handle inquiries, resolve complaints, and process orders to ensure a smooth and positive customer experience.…
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