Customer Care Representative - WFH

Kansas City, Missouri (United States) Are you someone who enjoys talking with people, answering questions, and helping others find solutions? Were currently adding new team members to our remote client services team. This position is centered around providing a professional and helpful experience to individuals and families who are looking for information about their available benefit options. Youll communicate with clients virtually, guide them through the process, and remain available to assist them with future service needs. No previous industry experience is necessary. We provide training, coaching, and ongoing support to help you learn the position and develop professionally. A Typical Day Your day will consist primarily of connecting with clients through scheduled phone calls and online meetings. Each conversation is an opportunity to understand what the client needs and provide clear, helpful information. Your responsibilities will include: Hosting scheduled phone and video appointments Speaking with new clients about their needs and priorities Reviewing available benefit programs and coverage information Answering questions in a clear and professional manner Providing assistance throughout the application process Supporting clients with enrollment and required documentation Helping current clients with benefit reviews, updates, and service requests Following up after appointments when additional assistance is required Maintaining organized and accurate client records Building trusted relationships through consistent communication Participating in virtual training, coaching, and team development Who Would Be a Good Fit? We're interested in people who are dependable, comfortable communicating with others, and motivated to develop new skills. You may be a strong fit if you: Communicate confidently and professionally Enjoy helping people and providing quality service Are comfortable speaking with clients by phone and video Can stay organized and manage your schedule independently Take initiative and follow through on responsibilities Are comfortable learning new technology and online platforms Respond well to training, feedback, and coaching Are willing to complete any licensing requirements associated with the position Experience in customer service, hospitality, retail, sales, or another client-focused environment can be helpful, but previous experience is not required. Why Join Our Team? We provide an environment designed to support both immediate learning and long-term professional development. Team members have access to: Work From Home operate entirely within a remote environment Flexible Scheduling greater flexibility in managing your workday Step-by-Step Training learn the role, systems, and client process Continued Mentorship receive support and guidance as you progress Performance-Based Compensation earning opportunities tied to results Additional Incentives opportunities for bonuses and performance recognition Skill Development strengthen your communication, client service, and sales abilities Career Growth opportunities to take on additional responsibilities Leadership Opportunities advancement potential for strong performers Virtual Team Support work alongside a collaborative and motivated team Start Your Next Chapter If you're looking for an opportunity that allows you to work remotely, connect with people, develop valuable professional skills, and build toward greater career opportunities, we'd like to connect with you. Submit your application to learn more about the position and our virtual interview process.