CRM Consultant

Who We Are At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world's leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people-Kyndryls-that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive. The Role Key Responsibilities: Lead Dynamics 365 CRM/CE design, development, customization, and support. Develop Plugins, Workflows, Custom APIs, Web Resources , and extensions using C#, .NET, JavaScript/TypeScript . Configure and customize Dataverse , including forms, views, dashboards, business rules, and security. Build Power Platform solutions using Power Apps, Power Automate, and Power Pages . Develop integrations using REST APIs, Dynamics 365 Web API, Azure Functions, Logic Apps, API Management, and Service Bus . Provide L2/L3 AMS support , troubleshooting, root cause analysis, and performance optimization. Manage CI/CD, ALM, Azure DevOps, Git, deployments, and environment/data migrations . Conduct code reviews, collaborate with stakeholders, mentor team members, and drive Dynamics 365/Power Platform best practices . Your Future at Kyndryl The career path ahead is full of exciting opportunities to grow and advance within the job family. With dedication and hard work, you can climb the ladder to higher bands, achieving coveted positions such as Principal Engineer or Vice President of Software. These roles not only offer the chance to inspire and innovate, but also bring with them a sense of pride and accomplishment for having reached the pinnacle of your career in the software industry. Who You Are You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others. Required Skills: 5+ years of experience in Microsoft Dynamics 365 CRM/CE development and support. Strong expertise in Dynamics 365 Sales, Customer Service, Data verse, and Power Platform . Hands-on experience with C#, .NET, JavaScript/TypeScript, Plugins, Workflows, Custom APIs, and Dynamics 365 Web API . Experience with Power Apps, Power Automate, Model-Driven Apps, and Business Process Flows . Strong knowledge of Dynamics 365 Security Model and solution customization. Experience with REST APIs, Azure Functions, Logic Apps, API Management, and Azure Service Bus integrations. Hands-on experience with Azure DevOps, Git, CI/CD, ALM, SQL Server, FetchXML, and Data Migration . Strong skills in Solution Architecture, AMS Support, Troubleshooting, Documentation, Stakeholder Management, and Technical Leadership . Preferred Skills: Experience with Power Pages, PCF Controls, Custom Connectors, and Microsoft Copilot Studio . Knowledge of Azure Key Vault, Application Insights, Entra ID, and Managed Identities . Experience with SSIS, KingswaySoft, and Dynamics 365 data migration . Proficiency in XrmToolBox, Ribbon Workbench, and Dynamics 365 utilities . Exposure to Field Service, Customer Insights, Omnichannel, and Contact Center solutions . Experience in enterprise-scale and multi-region Dynamics 365 implementations . Knowledge of Power Platform Governance, DLP Policies, and CoE best practices . Microsoft Dynamics 365, Power Platform, and Azure Certifications preferred. Being You The "Kyn" in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don't meet every req