Netapp Subject Matter Expert

Who We Are At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world's leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people-Kyndryls-that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive. The Role The successful candidate will provide architectural leadership across storage modernization initiatives, hybrid cloud integration, disaster recovery, automation, performance optimization, and platform lifecycle management while acting as the primary technical liaison between internal engineering teams and NetApp. Key Responsibilities Enterprise Architecture & Solution Design Define, maintain, and govern enterprise NetApp storage architecture standards, reference architectures, and design principles. Review, approve, and validate storage architecture for infrastructure, cloud, application, and modernization projects. Ensure all NetApp solutions are scalable, highly available, secure, resilient, and aligned with enterprise architecture standards. Provide architectural leadership for storage modernization, cloud adoption, disaster recovery, ransomware protection, and hybrid cloud initiatives. Develop enterprise storage roadmaps and strategic technology recommendations. Technical Governance Serve as the highest technical authority for all NetApp storage technologies across the enterprise. Establish governance frameworks, engineering standards, operational policies, and architecture review processes. Lead technical design reviews for major infrastructure deployments, migrations, platform upgrades, and technology refresh programs. Validate compliance with enterprise storage standards, security policies, and operational best practices. Technical Review, Root Cause Analysis & Escalation Management Act as the enterprise technical review authority for all NetApp-related incidents, architecture concerns, and production issues. Perform advanced troubleshooting, root cause analysis (RCA), and storage health assessments using AutoSupport (ASUP), EMS logs, Active IQ, performance analytics, and diagnostic data. Analyze complex issues involving ONTAP, WAFL, SnapMirror, MetroCluster, NAS, SAN, Object Storage, networking, and storage virtualization. Review and validate technical findings submitted by project SMEs before vendor engagement. Determine issue severity, validate infrastructure configuration, and ensure complete diagnostics are collected prior to escalation. Approve vendor escalation only after confirming that internal technical analysis has been completed and enterprise standards have been followed. Vendor & Engineering Management Serve as the primary enterprise technical interface with NetApp Support, Professional Services, Engineering, and Product Teams. Lead technical discussions, architecture reviews, and critical incident management with NetApp. Manage vendor escalations through resolution while ensuring effective knowledge transfer to internal engineering teams. Evaluate new NetApp technologies, product releases, architectural enhancements, and strategic roadmap initiatives. Platform Strategy & Lifecycle Management Define lifecycle management strategies for enterprise NetApp infrastructure. Lead storage platform upgrades, technology refresh programs, firmware planning, and capacity management initiatives. Drive continuous improvements in storage performance, availability, operational efficiency, and platform resilience. Lead automation and standardization initiatives using Infrastructure-as-Code and API-driven management. Documentation, Standards & Knowledge Management Develop enterprise architecture standards, governance documentation, technical design guides, operational procedures, and runbooks.