CPC Processor Customer Support- 8055

**This is a Fully Remote Job** **1. About Our Client:** The organization operates a data collaboration platform within the healthcare sector, providing secure, accessible, and actionable health data solutions. Its network connects thousands of entities, including hospitals, clinics, health systems, and real-world data partners, facilitating data movement and connection across the healthcare ecosystem. The platform supports diverse healthcare stakeholders such as providers, health plans, researchers, and life sciences companies. **2. About the Opportunity:** The **CPC Processor Customer Support** role focuses on ensuring accurate and timely handling of release of information account issues for both internal and external customers. This position contributes to maintaining high standards of customer service and operational efficiency in managing sensitive healthcare data and communications. **3. Responsibilities:** - Respond to release of information inquiries via telephone, email, or written correspondence promptly and accurately. - Document all communications and resolutions in the appropriate software systems. - Adhere to department and site-specific processes and procedures. - Meet department productivity and quality assurance standards. - Maintain confidentiality and professionalism in all interactions. - Communicate promptly with management regarding any issues or incidents. - Participate in mandatory training and meetings as required. - Maintain an acceptable attendance record and adhere to scheduled work hours (Monday to Friday, 8:00am to 4:30pm PST). - Perform additional duties as assigned. **4. Requirements:** - High school diploma or equivalent from an accredited institution. - Professional and friendly communication style with strong customer service skills. - Experience with multi-line phone systems. - Intermediate to advanced proficiency in MS Office; one year of relevant experience is beneficial. - Background in data entry, medical records, healthcare, insurance claims processing, or document proofreading/editing is advantageous. - Strong organizational skills and attention to detail. - Successful completion of annual HIPAA examination and a 90-day ROI Certification course with a minimum score of 85%. - Compliance with client health screening and vaccination requirements, with exemptions reviewed on a case-by-case basis. - For remote work, a high-speed internet connection and a distraction-free work environment are required. **5. Pay Range and Compensation Package:** - The estimated base pay range per hour for this role is $15 to $18.32 USD. **Equal Opportunity Statement:** **Equal Opportunity Statement:** Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin. **Note:** TalentHop is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.