Applied AI Enablement Lead

Liminal is the way regulated enterprises securely leverage generative AI. Liminal is the way regulated enterprises securely leverage generative AI. Liminal ’s AI security, governance, and enablement platform gives customers the powerful workflow productivity tools they want to safely maximize the value of generative AI anywhere they work, while providing unparalleled data protection, administration, and observability capabilities. Visit our website at www.liminal.ai to hear from our customers Delta Dental and Northern Arizona Healthcare. Liminal is looking for a founding Applied AI Enablement Lead to turn secure AI access into everyday business value for our customers. Our platform gives regulated enterprises secure, governed access to leading AI models. But buying a platform and changing how people work are two very different things. This role exists to close that gap. You will build and lead our customer enablement function, serving as our primary AI cheerleader, educator, and trusted advisor. You will be the person who turns a skeptical compliance officer or hesitant knowledge worker into an enthusiastic AI advocate. You will teach non-technical employees how to use AI in their daily work, guide technical teams through essential integrations (like data source connections and SSO), and establish the playbooks and partner certification programs that allow Liminal to scale. This is a high-impact, customer-facing founding leadership role that sits within Customer Success. You will work weekly with our Chief Business Officer, VP of Sales, and Account Executives to drive account adoption, retention, and expansion. What You'll Do: 1. Drive Account Adoption & Growth Execute account enablement plans that take enterprise customers from initial rollout to broad usage, aiming for concrete outcomes, such as, driving weekly active usage from 20% to 70%+ within 90 days. Track user activation, feature adoption, and retention across assigned accounts to ensure deep, sustained product value. 2. Educate & Empower Users Lead engaging workshops, interactive lunch-and-learns, and targeted 1:1 sessions for knowledge workers who are new to generative AI, making concepts practical, safe, and approachable. Partner with business teams to identify high-value use cases and guide users in building custom AI assistants tailored to their daily workflows. 3. Guide Technical Setup & Integrations Walk customer IT and security stakeholders through connecting internal data sources, configuring SSO, and setting up custom assistants. Maintain a clear boundary: provide technical guidance and hands-on setup support to non-technical and IT users without acting as a Sales Engineer or technical architect. 4. Build & Scale the Enablement Function Establish foundational enablement playbooks, training collateral, and best practices that set the standard for customer success as Liminal grows. Design the vetting, training, and certification criteria for third-party partners to deliver Liminal enablement at scale while maintaining high adoption standards. Hire and mentor future enablement team members as customer demand scales. 5. Voice of the Customer & Expansion Partnership Work alongside Account Executives to identify expansion signals, grow usage within key accounts, and support renewal discussions. Synthesize user feedback and field insights to influence Product and Go-To-Market roadmaps. Requirements 6+ years in customer success, solutions consulting, technical enablement, or customer-facing GTM roles within B2B SaaS. Hands-on experience using AI tools, designing prompts, and building AI assistants in real-world workflows. Proven experience guiding customer IT and security teams through basic technical setups, such as data source connections and SSO integrations. Demonstrated ability to build, launch, or scale customer enablement, training, or partner certification programs. Exceptional communication and facilitation skills, with a track record of building enthusias