Senior Technical Support Engineer

Posted 2 weeks ago · via Ashby

Resolve complex technical issues for LangChain users to ensure product reliability

As a Senior Technical Support Engineer at LangChain, you will troubleshoot and resolve technical issues reported by users of LangChain's AI development platform. You will work closely with engineering and product teams to identify root causes and communicate solutions effectively. Your role involves maintaining high customer satisfaction through timely and accurate technical assistance.

Why This Role?

High ownership culture focused on doing what's best for the customer and company

Key Responsibilities

Troubleshoot and resolve technical issues reported by LangChain users
Collaborate with engineering teams to identify root causes of product problems
Communicate technical solutions clearly to customers and internal stakeholders
Document recurring issues and contribute to knowledge base improvements
Escalate complex problems to appropriate teams while ensuring follow-through

Requirements

Strong technical troubleshooting skills
Experience with AI/ML platforms or developer tools
Excellent communication and customer service abilities
Ability to work independently with high ownership mindset
Familiarity with LangChain or similar LLM development frameworks

Required Skills

customer supportproblem solvingcommunicationaimachine learningtechnical troubleshootingAI platforms

View Original Description from JoobleShow more

Original description from Jooble

.... – High ownership — want to do what’s best for the customer and the company and are relentlessly results oriented Location: Remote COMPENSATION – Annual salary range: $130,000 – $195,000 USD + equity Compensation Philosophy: We offer competitive compensation...