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Senior Manager, Enterprise Customer Success

Lead customer success teams for enterprise clients

The Senior Manager of Enterprise Customer Success will lead and mentor a team to drive customer success and growth. The role involves scaling the customer success team and ensuring high-quality service to enterprise clients. The goal is to support the company's mission to power dispensary operations and provide safe access to cannabis.

Why This Role?

Join a leading technology company in the cannabis space with over $600M in funding

Key Responsibilities

  • Lead and mentor a high-performing customer success team
  • Scale the customer success team to drive growth and expansion
  • Develop and implement strategies to ensure high-quality service to enterprise clients

Requirements

  • Experience in customer success management
  • Strong leadership and mentoring skills
  • Knowledge of the cannabis industry or similar regulated markets

Required Skills

customer-successleadershipcommunicationdata-analysisproject-managementCustomer SuccessTeam ManagementStrategy Development

Indonesia Context

Working Hours Overlap:
Flexible — work your own hours
See remote (USD) vs local pay →

Keywords

Customer SuccessEnterprise ClientsCannabis IndustryTeam LeadershipStrategy Development
View Original Description from Jobicy

Original description from Jobicy

About Dutchie Founded in 2017, Dutchie is a comprehensive technology platform powering dispensary operations, while providing consumers with safe and easy access to cannabis. Dutchie aims to further support the positive societal change the cannabis industry brings to the world through wellness benefits, social justice, and empowering local communities through tax revenue. Powering thousands of… About Dutchie Founded in 2017, Dutchie is a comprehensive technology platform powering dispensary operations, while providing consumers with safe and easy access to cannabis. Dutchie aims to further support the positive societal change the cannabis industry brings to the world through wellness benefits, social justice, and empowering local communities through tax revenue. Powering thousands of dispensaries across 40+ markets throughout the United States and Canada, Dutchie is the leading technology company in the cannabis space and was named in Fast Company’s 10 Most Innovative Companies in North America and listed two years in a row on LinkedIn’s Top 50 Startups. Dutchie has raised over $600M in funding to date, backed by D1 Capital Partners, Tiger Global, Dragoneer, DFJ Growth, Thrive Capital, Howard Schultz, Snoop Dogg’s Casa Verde Capital, Gron Ventures, members of the founding team at DoorDash, Kevin Durant’s Thirty Five Ventures, and other notable angel investors. About This Job As the Senior Manager of Enterprise Customer Success , you will lead, mentor, and scale a high

Salary Context

Similar Operations roles on LokerDollar pay around $162.6k/yr (range $24k–319k/yr, n=101 active listings).

Hiring at Dutchie

Dutchie has 2 other active roles on LokerDollar and has been hiring here since Jun 11, 2026 — across Operations, Marketing.

View all Dutchie openings →
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Remote-friendly · fits your timezone
Company
Dutchie
Source
Jobicy
Job Type
full time
Location
Remote · Open worldwide
Category
Seniority
senior
PostedNew
Jul 22, 2026

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Frequently asked questions

Is Senior Manager, Enterprise Customer Success at Dutchie a remote job?
Yes. Senior Manager, Enterprise Customer Success at Dutchie is a fully remote role open to candidates worldwide.
What type of employment is Senior Manager, Enterprise Customer Success at Dutchie?
This is a full time position.
How do I apply?
Click the "Apply" button on this page to go to the official application at Dutchie.

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