Senior Manager, APAC Customer Success
Build APAC customer success strategies to drive retention and expansion
As a Senior Manager, APAC Customer Success at Workday, you will lead customer success initiatives across the Asia-Pacific region to ensure clients achieve their desired outcomes with Workday's AI platform for managing people, money, and agents. Your work will focus on driving customer retention, expansion, and satisfaction through strategic planning and execution. You will collaborate with cross-functional teams to deliver measurable value and...
Why This Role?
Workday is a Fortune 500 company shaping the future of work with a culture rooted in integrity and empathy
Key Responsibilities
- Develop and execute customer success strategies tailored to APAC market needs
- Lead and mentor a team of customer success managers across the region
- Drive customer retention, expansion, and satisfaction through proactive engagement
- Collaborate with sales, product, and support teams to align on customer goals
- Analyze customer health metrics and usage data to identify risks and opportunities
- Ensure seamless onboarding and adoption of Workday's AI platform for managing people, money, and agents
Requirements
- Proven experience in customer success leadership, preferably in SaaS or enterprise software
- Deep understanding of the APAC business landscape and cultural nuances
- Strong track record in driving customer retention and expansion
- Excellent communication and stakeholder management skills
- Experience working with AI-powered platforms for HR, finance, or operations
- Ability to translate customer insights into actionable strategies
Required Skills
Indonesia Context
- Working Hours Overlap:
- Flexible — work your own hours
View Original Description from AdzunaShow more
Original description from Adzuna
Your work days are brighter here. We’re obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we’re shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, you’ll feel it. Not just in the products we build, but in how we show up for each other. Our culture is rooted in integrity, empathy, and shared enthus…
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