Senior Customer Success Leader: Renewals & Growth
Renew services and upsell to drive revenue growth across SME clients
Renew all services and upsell to drive revenue growth across the SME client base. Collaborate with billing, product, and accounting teams to ensure client value and retention. Use a data-driven approach with strong English communication in a fast-paced, globally distributed team environment.
Why This Role?
Fast-paced, globally distributed team environment that values growth, accountability and customer delight
Key Responsibilities
- Renew all services for SME clients
- Upsell additional services to existing clients
- Collaborate with billing, product, and accounting teams
- Ensure client value and retention through coordinated efforts
- Apply a data-driven approach to customer success initiatives
- Communicate effectively in English with global teams and clients
Requirements
- Data-driven approach to customer success
- Strong English communication skills
- Experience with renewals and upselling in SaaS or subscription models
- Ability to collaborate across billing, product, and accounting teams
- Experience working in fast-paced, globally distributed teams
- Focus on customer value and retention
Required Skills
Indonesia Context
- Working Hours Overlap:
- Flexible — work your own hours
View Original Description from AdzunaShow more
Original description from Adzuna
Sleek in Singapore is seeking a customer success professional focused on renewals to drive revenue growth across our SME client base. You will renew all services, upsell and collaborate with billing, product, and accounting teams to ensure client value and retention. A data-driven approach and strong English communication are essential. The role offers flexible remote work options and a fast-paced, globally distributed team environment that values growth, accountability and customer delight. J-…
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