Senior Business Analyst - Shared Services

PURPOSEWe are seeking a talented and experienced Senior Business Analyst to join our dynamic team and play a pivotal role in the implementation, optimization, and enhancement of our HR, Real Estate, Legal and other shared services applications. PURPOSE We are seeking a talented and experienced Senior Business Analyst to join our dynamic team and play a pivotal role in the implementation, optimization, and enhancement of our HR, Real Estate, Legal and other shared services applications. In this role, you will act as a liaison between users across the organization and the IT department, enhancing the solution platform to meet the needs and goals of the business. This role supports the business by analyzing business needs, solidifying requirements, troubleshooting of issues, training focal points users, managing projects and defining solutions. Additionally, as a member of the IT Applications Team, you will provide functional and technical support to Business Users to ensure the highest level of customer satisfaction. Team members are expected to become the experts for their applications and have strong knowledge of business processes supported by the Team. ESSENTIAL DUTIES AND RESPONSIBILITIES Develops understanding of the end-to-end processes within a functional area (e.g., HR, Legal, Lease Administration, Facilities Management). Identifies areas of improvement and optimization to enhance efficiency, accuracy, and customer satisfaction. Regularly acts as a liaison between business stakeholders, internal development teams and third parties (vendors/ contractors) to ensure successful implementation and support of project efforts. Facilitates design sessions to analyze business and user needs and incorporate appropriate subject matter expertise and technologists in one or more functional areas. Analyzes and documents business and user needs, creating documentation of requirements specifications. Collaborates with business stakeholders and IT resources to provide recommendations for appropriate systems alternatives and/or enhancements to current systems. Works with other IT personnel to troubleshoot any problems and to craft incident solutions and root cause resolutions. Assists developers in unit testing deliverables and facilitate user acceptance testing (UAT) with business partners to ensure system changes meet business requirements and user expectations. Tracks data, reporting and general technology requirements from business or functional areas. Utilizes enterprise level knowledge to assess business implications of technology applications to the current and future business environment when designing and documenting business processes and technology solutions. Ensures systems comply with relevant industry standards, data protection regulations, and security best practices. SUPERVISORY RESPONSIBILITIES This job has no supervisory responsibilities. MINIMUM REQUIREMENTS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Bachelor's degree from an accredited college or university in Business, Information Systems, Human Resources, Computer Science, or a related field. Minimum of 7 years of experience as a Business Analyst supporting enterprise applications, including requirements gathering, process analysis, solution design, testing, and implementation. Proven experience translating complex business requirements into functional and technical specifications and partnering with development, integration, and support teams to deliver solutions. Experience facilitating workshops, interviews, and process discovery sessions with business stakeholders and technology teams. Strong understanding of business processes within Human Resources, Legal, Real Estate, and other Shared Services functions, with at least 5 years of experience supporting related applications and processes. Experience