Post-Sales Solution Engineer

ABOUT PLEO Messy spend management is tricky business. And tedious processes are a lose-lose situation for all involved, not just finance. At Pleo, we're changing that. We build spend solutions that make managing money seamless, empowering, and surprisingly effective for finance teams and employees alike - with a vision to help all businesses ‘go beyond’. The word ‘Pleo’ actually means ‘more than you’d expect’, and living by that mantra has been the secret to our success over the last 10 years. Now, we’re at a pivotal moment in our journey; every move we make has a direct impact on our 40,000+ customers, our business, and our collective success. We need people who take pride in uncovering customer needs, who turn complex problems into simple solutions, challenge the way things are done (respectfully), and always aim high. With great ambitions driving us forward, we can’t say we’ve got this whole thing figured out. And frankly, that’s half the fun! What we can say is that we’re a driven, progressive, and, importantly, a kind bunch of 850+ people from over 100 nationalities, all committed to delivering the future of business spending, together. ABOUT THE ROLE We're looking for a Post Sales Solution Engineer to join our Customer Experience org at Pleo. This is a brand-new function, and you'll be the one shaping it: you'll be the technical expert our existing customers turn to for unlocking value from Pleo by untangling integrations, solving configuration challenges, and making sure the accounts you touch get the most out of the platform. If you're energised by deep, hands-on problem-solving with real customers, love the idea of building a function from scratch, and want your technical expertise to directly shape how our biggest accounts grow with us, this is the opportunity for you. WHO YOU’LL BE WORKING WITH AND REPORTING TO You'll report to our Solution Engineering leader and join a Solution Engineering team of 7, working closely with CSMs, Account Managers, and the Onboarding team. You'll also partner regularly with Product and Engineering to escalate and close out the technical gaps driving churn risk. WHAT YOU’LL BE DOING As a Pleo Post Sales Solution Engineer, you will: - Conduct tailored product demonstrations, presentations, and workshops. - Develop and deliver technical proposals, RFPs, and API workshops. - Understand customer objectives, technical environment, and accounting needs. - Provide feedback and insights to product and engineering teams. WHAT YOU BRING YOU’LL THRIVE IN THIS ROLE IF YOU HAVE: - 3+ years of experience in a post-sales, technical account management, or solutions engineering role working with live, existing customers, not purely a deal-cycle/presales background. - In-depth understanding of B2B SaaS products, APIs and integrations, including hands-on configuration and troubleshooting. - Familiarity with accounting principles & financial workflows. - Strong diagnostic instincts with the ability to get to the root cause of a technical problem quickly and turn it into a clear solution for the customer. - Excellent prioritisation skills to manage a portfolio of accounts at different stages of risk simultaneously. - A track record of cross-functional work with CS/Support and Product teams, and comfort operating without a fixed playbook in a function that's still being defined. WHY IS THIS ROLE A GOOD FIT FOR YOU This role is a good fit for you if: - You want to make a real technical impact on the accounts that matter most to Pleo's growth, not just through relationship management. - You'd rather go deep on a smaller number of accounts over time than run a high-volume deal pipeline. - You want to build something, this function doesn't have a fixed playbook yet, and you'll help define it. - You enjoy influencing product direction by turning what you learn from accounts into insight the product org can act on. This role is not a good fit for you if: - You're looking for a relationship-management or CSM-style role, this is technical problem-solving first, not account nurturing. - You're looking for a commercial, quota-carrying, or new-business presales role. - You're uncomfortable working without an established process, or with ambiguity about how the role's scope will expand. - You'd rather work purely on net-new deals than dig into technical challenges for existing customers. HOW YOU’LL DEVELOP IN THIS ROLE In your first 3 months at Pleo, you’ll: - Partner closely with the CSM team to build a shared view of where existing accounts can unlock more value from Pleo. - Solve your first set of live technical challenges for customers, establishing yourself as the go-to technical resource for CX. - Start building the health-check and audit process that will scale with the function. Beyond that, as the function grows, you'll take on direct, ongoing ownership of the technical relationship for a portfolio of accountsM a clear path from hands-on problem-solving into a strategic, portfolio-owning role. The location Please note: We can hire hybrid or in-person set-up in any of the locations listed on the advert but you will need to be physically based in the country of your choice with a valid right to work. SHOW ME THE BENEFITS - Your own Pleo card (no more out-of-pocket spending!) - Lunch is on us for your work days - enjoy catered meals or receive a lunch allowance based on your local office - Comprehensive private healthcare - depending on your location, coverage options include Vitality, Alan or Médis - We offer 25 days of holiday + your public holidays - For our Team, we offer hybrid working options - Option to purchase 5 additional days of holiday through a salary sacrifice - We use MyndUp to give our employees access to free mental health and well-being support with great success so far - Paid parental leave - we want to make sure that we're supportive of families and help you feel that you don't have to compromise your family due to work THE INTERVIEW PROCESS We want to ensure you are set-up for success and understand what will be expected of you. If your application is successful, our interview process is as follows: 1. Intro call: A 30-minute chat with our Talent Acquisition Partner to discuss the role and your background. 2. Hiring Manager Interview: A 45-minute chat to deep dive into your experience. 3. Challenge & Team Interview: We'll send you a take-home exercise and invite you to present it during a 60-minute team interview — an opportunity to show us how you'd handle the day-to-day of the role. 4. Final Interview: A 30-minute final interview with a senior leader in CX. Transparency is important to us so we also wanted to share some insights about what we’re looking for in applications to ensure you can set yourself up for success! Last time we hired a Solution Engineer, we received a vast number of applications but only a few were selected for an intro call. With this in mind, we want to help you understand what we really care about when reviewing your application: - CV writing and content: we receive a lot of CVs, and many of them are AI-generated. We love seeing people leverage AI—it’s a big focus for us internally too—but without human intervention, these CVs can sometimes become generic and fail to show a candidate in the best light. What we're really looking for is the specific details of real impact that only you—not AI—know from your previous experience. A top tip from us is to use the “Achieved X, as measured by Y, by doing Z” formula (credit: Laszlo Bock, ~2014) to give a really clear picture of what you’ve worked on. A final note: including links to your previous companies' websites is a huge help and allows us to truly understand your background. - Application care: every single application we receive is reviewed by a human (yes, hundreds of them) because we believe that candidates' efforts should be matched by an equal level of human care. This means that we expect a similar level of attention put into your application. Read and answer the application questions carefully, they make a huge difference in our decision-making process. - Profile to role fit: highlight most important aspects of the role, points that might get misunderstood, any specific industry requirements etc. ABOUT YOUR APPLICATION - English first. Since it's our company language, please submit your application in English. You’ll be using it a lot if you join us. - A fair look for everyone. Our talent team reads every single application to ensure the process is fair. To keep things running smoothly, we only accept applications through our system—our support team can’t pass on calls or emails. - Diversity drives us. We can only reach our goals if our team reflects the world around us. That starts with you hitting apply, even if you don't tick every single box. We encourage people from all backgrounds and experiences to join us. - Interview at your best. We want you to feel comfortable throughout the process. If you have any accessibility requirements or need a specific format, email belonging@pleo.io. We’ll design a process that works for you. - Your data is safe. When you apply, we process your personal data as a data processor. For more information on how Pleo processes personal data, read our Privacy Policy here https://www.pleo.io/en/legal. - Applying for multiple roles? Nothing is stopping you, and we assess every role independently. However, we do look for alignment, so make sure you can explain why your interest and experience are right for each specific role. - Reapplying. If you’re applying for the same role again, please wait six months from your last decision before hitting submit.