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Manager, Quality Assurance, Customer Support

Build a quality assurance framework for customer support teams

As Manager, Quality Assurance, Customer Support at 1Password, you will build and lead a quality assurance framework for customer support teams. Your work will focus on ensuring consistent, high-quality customer interactions that align with 1Password's mission of secure, productive digital experiences. You will collaborate with support leadership to define quality standards, monitor performance, and drive improvements across global support oper...

Why This Role?

Direct impact on customer experience for a Forbes Cloud 100 company trusted by Fortune 100 businesses

Key Responsibilities

  • Define and implement quality assurance standards for customer support interactions
  • Monitor and evaluate support team performance against established quality benchmarks
  • Analyze customer feedback and support metrics to identify improvement opportunities
  • Collaborate with support leadership to develop training and coaching programs
  • Report on quality trends and insights to inform support strategy and product feedback

Requirements

  • Proven experience in customer support quality assurance or team leadership
  • Strong understanding of customer support operations and service excellence principles
  • Experience designing and implementing QA frameworks in tech or SaaS environments
  • Excellent analytical skills for interpreting support metrics and customer feedback
  • Ability to collaborate effectively with cross-functional teams in a remote setting

Required Skills

quality assurancecustomer supportleadershipproblem-solvingcommunicationteam leadershipperformance analysisprocess improvement

Indonesia Context

Working Hours Overlap:
Flexible — work your own hours
See remote (USD) vs local pay →

Keywords

customer support QAsupport team managementquality frameworkSaaS supportremote leadershipcustomer experience
View Original Description from NoDesk

Original description from NoDesk

1Password is growing. We’ve surpassed $400M in ARR and we’re continuing to accelerate, earning a spot on the Forbes Cloud 100 for four years in a row and teaming up with iconic partners like Oracle Red Bull Racing. About 1Password At 1Password, we’re building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising security by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. We innovated the market-leading enterprise password manager and pioneered Unified Access Management, a new cybersecurity category built for the way people and AI agents work today. As one of the most loved brands in cybersecurity, we take a human-centric approach in everything from product strategy to user experience. Over 180,000 businesses, from Fortune 100 leaders to the world’s most innovative AI companies, trust 1Password to help their teams securely adopt the SaaS and AI tools they need to do their best work.

Salary Context

Similar Engineering roles on LokerDollar pay around $215k/yr (range $19.575k–2745.996k/yr, n=427 active listings).

Hiring at 1Password

1Password has 29 other active roles on LokerDollar and has been hiring here since Mar 27, 2026 — across Engineering.

View all 1Password openings →
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Company
1Password
Source
NoDesk
Job Type
full time
Location
Remote · Open worldwide
Category
Seniority
lead
PostedNew
Jul 27, 2026

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Frequently asked questions

Is Manager, Quality Assurance, Customer Support at 1Password a remote job?
Yes. Manager, Quality Assurance, Customer Support at 1Password is a fully remote role open to candidates worldwide.
What type of employment is Manager, Quality Assurance, Customer Support at 1Password?
This is a full time position.
How do I apply?
Click the "Apply" button on this page to go to the official application at 1Password.

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