Lead Enterprise Revenue Architect (Customer Success)

Headquarters: Remote (US) Gong harnesses the power of AI to transform how revenue teams win. The Gong Revenue AI Operating System unifies data, insights, and workflows into a single, trusted system that observes, guides, and acts alongside the world’s most successful revenue teams. Powered by the Gong Revenue Graph, AI-powered intelligence, specialized agents, and trusted applications, Gong helps more than 5,000 companies around the world deeply understand their teams and customers, automate critical sales workflows, and close more deals with less effort. For more information, visit www.gong.io. At Gong, you will join a company built on innovative products, ambitious goals, and passionate people. We are shaping the future of revenue intelligence and we want people who are excited to build what comes next. You will work with a team that dreams big, moves fast, and cares deeply about the craft and about each other. Here, transparency and trust are core to how we operate, and every person has the opportunity to make a visible impact. If you want to grow, stretch, and do work that truly matters, Gong is the place to do the best work of your career. Lead Enterprise Revenue Architects at Gong are strategic partners to our largest customers. Focused on driving revenue transformation from Gong’s AI Operating System. You’ll guide executive stakeholders and operational teams to drive revenue with Gong by architecting workflows, accelerating adoption, and realizing business results across the entire revenue lifecycle. You will combine a deep understanding of how revenue teams operate with leading change management strategy to help customers operationalise the use of Gong into tangible business results. Your success is measured by activation and adoption, key persona engagement, customer value realization, and revenue impact (retention and expansion). RESPONSIBILITIES Revenue Transformation Strategy: Partner with senior GTM leaders to design and execute strategies that modernize their revenue operations through Gong’s AIOS Workflow Architecture: Map current-state customer processes to AI-driven workflows that translate to revenue outcomes Adoption and Change Management: Execute adoption initiatives that drive behavior change and embed Gong into daily team rhythms Value Realization: Use data-driven insights to quantify measurable business outcomes that demonstrate Gong’s ROI and strategic value Renewal and Expansion Management: Own the renewal strategy and execution, partnering with cross-functional teams on growth Cross-Functional Collaboration: Partner with internal teams to ensure an exceptional customer experience throughout the entire customer journey QUALIFICATIONS 10+ years proven experience in managing complex enterprise accounts with multiple stakeholders Track record owning relationships with senior (VP and C-suite) stakeholders and owning value and ROI conversations Passion for driving customer centricity by leveraging internal stakeholders such as Sales, Product, Support, Marketing and executives Excellent communication, negotiation, and presentation skills. Data-driven mindset with a focus on delivering measurable outcomes. Passion for driving customer outcomes and contributing to a high performing and accountable work culture Our RAs are self-starters who excel in high paced environments and thrive in change and ambiguity. Our top performers have a growth mindset and pride themselves in being coachable. We are a team that values collaboration and winning together, enjoying the ride, and challenging conventional wisdom. If that’s you too, we want to hear from you! PERKS & BENEFITS We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family’s needs. Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle. Mental Health benefits with covered therapy and coaching. 401(k) program to help you invest in your future. Education & learning stipend for personal growth and deve