Language Partner, Mandarin

<p><strong><em>Bilingual Mandarin position. This role is fully remote.</em></strong></p> <p>Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.</p> <p>A Language Partner is responsible for supporting new business acquisition efforts by partnering with Territory Account Executives on opportunities that require Spanish language support. This role helps deliver a tailored experience for customers in markets where language barriers may exist and is focused on converting referred demand into new customers through strong collaboration with AEs. Language Partners must be able to assess how restaurants can benefit from Toast’s end-to-end digital platform, demonstrate how the product works better together, and clearly articulate how Toast can help restaurants run better. Daily activities include calls, emails, product demonstrations, reviewing quotes, sending contracts in the customer’s preferred language, and working closely with Account Executives throughout the sales process.</p> <p><strong>A day in the life (Responsibilities)&nbsp;</strong></p> <ul> <li>Partner with SMB Account Executives on opportunities requiring language-specific support</li> <li>Join live discovery calls and product demonstrations in the customer’s preferred language</li> <li>Support deal progression by assisting with communication, clarity, and next steps</li> <li>Review and support quotes and contracts in the customer’s preferred language</li> <li>Help ensure a smooth transition to onboarding when needed</li> <li>Collaborate closely with SMB AEs, Sales Leadership, and cross-functional partners</li> <li>Your Spanish skills will be used on the job to communicate with Spanish-speaking customers and prospective customers, while your English language skills will be used primarily for communicating with other employees at Toast.&nbsp;&nbsp;</li> <li>As with most internal business at Toast, the job application and interview process for this role will be conducted primarily in English.</li> <li>Toast will not sponsor applicants for work visas for this role.</li> </ul> <p><strong>What you'll need to thrive (Requirements)</strong></p> <ul> <li>Fluency in both oral and written English and Mandarin is required for this role</li> <li>Prior Sales experience preferred</li> <li>Ability to work in a fast-paced environment</li> <li>An entrepreneurial and feedback driven mindset</li> </ul> <p><strong>What will help you stand out (Nice to Haves/Nonessential Skills)</strong></p> <ul> <li>Restaurant Operations Experience</li> <li>Experience using Salesforce to keep track of Sales activities</li> <li>Sandler Sales Training</li> </ul> <p><strong>AI at Toast</strong></p> <p>At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.</p> <p><br><strong>Our Total Rewards Philosophy</strong></p> <p>We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at<a href="https://careers.toasttab.com/toast-benefits"> https://careers.toasttab.com/toast-benefits</a>.</p><div class="content-pay-transparency"><div class="pay-input"><div class="description"><p><span data-sheets-root="1">The estimated Total Targeted Cash compensation range for this role is listed below. Total Targeted Cash for this role includes base salary, commission, and bonus (if eligible). This role qualifies for uncapped commissions. The starting salary will be determined based on skills, experience, and geographic location. In addition to cash compensation, our total rewards components include benefits and equity (if eligible). You can learn more about how we align pay with local labor markets in our <a class="in-cell-link" href="https://careers.toasttab.com/us-pay-zones" target="_blank">Geographic Pay Zone Philosophy</a>.</span></p></div><div class="title">Zone A</div><div class="pay-range"><span>$119,000</span><span class="divider">&mdash;</span><span>$190,000 USD</span></div></div><div class="pay-input"><div class="title">Zone B</div><div class="pay-range"><span>$104,000</span><span class="divider">&mdash;</span><span>$166,000 USD</span></div></div><div class="pay-input"><div class="title">Zone C</div><div class="pay-range"><span>$94,000</span><span class="divider">&mdash;</span><span>$149,000 USD</span></div></div></div><div class="content-conclusion"><p><strong>How Toast Uses AI in its Hiring Process</strong></p> <p>Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. To learn more: <a href="https://careers.toasttab.com/ai-in-hiring">https://careers.toasttab.com/ai-in-hiring</a></p> <p><strong>Our Approach to Hybrid Working</strong><br><br>We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the hospitality community, regardless of location. Please visit the Locations page on our career site to learn more about our in-office expectations by region:&nbsp;<a class="ProsemirrorEditor-link" href="https://careers.toasttab.com/locations-toast">https://careers.toasttab.com/locations-toast</a></p> <p><strong><strong data-stringify-type="bold">Diversity, Equity, and Inclusion is Baked into our Recipe for Success</strong></strong></p> <p>At Toast, our employees are our secret ingredient—when they thrive, we thrive.&nbsp;The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences.</p> <p><span style="font-weight: 400;"><strong data-stringify-type="bold">We Thrive Together</strong></span></p> <p><span style="font-weight: 400;">We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: <a class="c-link" href="https://careers.toasttab.com/locations-toast" target="_blank" data-stringify-link="https://careers.toasttab.com/locations-toast" data-sk="tooltip_parent">https://careers.toasttab.com/locations-toast</a>.</span></p> <p><strong>Apply today!</strong></p> <p>Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact <a href="mailto:candidateaccommodations@toasttab.com">candidateaccommodations@toasttab.com</a>.</p> <p><em>------</em></p> <p><em>For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.</em></p></div>