KYC/KYB Analyst - Japanese Speaker
Full Description
Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by 300+ million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world. Join Binance's Customer Service team and be a part of a client-facing business function where exceptional support is our priority. We aim to create a platform where users receive top-quality assistance with fast response times and accurate information. Our support is provided via ticketing systems and live chat, handling customer queries, complaints, and identification approval processes for our world-class cryptocurrency exchange platform. We seek empathetic, communicative, and problem-solving individuals who can advocate for our customers and gather valuable feedback. Join us and help ensure exceptional service standards and high customer satisfaction.
Why This Role?
Dapat berkomunikasi langsung dengan 300 juta pengguna di seluruh dunia melalui sistem tiket dan obrolan langsung.
Key Responsibilities
- Menangani permintaan pelanggan melalui sistem tiket dan obrolan langsung
- Memastikan proses verifikasi identitas lancar dan tepat
- Mengumpulkan umpan balik pelanggan untuk meningkatkan layanan
- Menyelesaikan keluhan pelanggan dengan solusi yang efektif
Requirements
- Mampu berkomunikasi dengan lancar dalam bahasa Jepang
- Memiliki kemampuan komunikasi yang baik dan empatik
- Pengalaman dalam layanan pelanggan atau dukungan teknis
- Mampu bekerja dengan tekanan dan memenuhi target waktu
Required Skills
Indonesia Context
- Working Hours Overlap:
- Flexible — work your own hours
View Original Description from Lever Postings
Original description from Lever Postings
Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by 300+ million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world. Join Binance's Customer Service team and be a part of a client-facing business function where exceptional support is our priority. We aim to create a platform where users receive top-quality assistance with fast response times and accurate information. Our support is provided via ticketing systems and live chat, handling customer queries, complaints, and identification approval processes for our world-class cryptocurrency exchange platform. We seek empathetic, communicative, and problem-solving individuals who can advocate for our customers and gather valuable feedback. Join us and help ensure exceptional service standards and high customer satisfaction.
Openness not stated by employer — check the listing
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