Job Posting Title L2 Digital Workplace Specialist with French

Who We Are At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world's leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people-Kyndryls-that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive. The Role We are looking for an L2 Digital Workplace Specialist to support day-to-day operations and stability across Microsoft 365 collaboration services, Citrix virtual workplace environments, and workplace identity/access services. The role provides Level 2 support for Microsoft Teams, Exchange Online, SharePoint Online, OneDrive, Citrix Virtual Apps & Desktops, Active Directory and Microsoft Entra ID, with a strong focus on incident and request resolution, standard operational changes, user access, troubleshooting, documentation, and escalation to L3 for complex cases. The specialist will work within an ITIL-aligned operational model, ensuring reliable service delivery, adherence to security and governance processes, and consistent execution of standardized procedures and runbooks. Who You Are Key Responsibilities Operational Support & Incident Handling Resolve Level 2 incidents and service requests across Microsoft 365 collaboration services, Citrix virtual desktops/applications, and workplace authentication/access services. Troubleshoot user-facing issues related to Teams, Exchange Online, SharePoint, OneDrive, Citrix application/desktop access, sessions, profiles, login delays and authentication/authorization problems. Perform standard diagnostics, apply approved fixes following documented procedures, and escalate complex or recurring issues to L3 with clear evidence and troubleshooting details. Microsoft 365 Collaboration Operations Perform standard administration tasks for mailboxes, Teams, SharePoint sites, permissions, memberships and licenses. Execute approved operational procedures and runbooks while ensuring accuracy, traceability and compliance with defined governance rules. Apply standard collaboration governance rules such as naming conventions, lifecycle actions, access hygiene and clean-up activities. Support standard security and compliance activities related to collaboration workloads, including audit support tasks and identity hygiene under L3 guidance. Citrix Virtual Workplace Operations Support Citrix Virtual Apps & Desktops, XenApp / VDI, published applications, virtual desktops, sessions and user profiles. Manage published applications and virtual desktops for end-user access, including desktop pools and user entitlements according to defined processes. Handle provisioning and de-provisioning of virtual desktops and support application delivery within standard environments. Monitor user experience using Citrix tools, perform initial performance checks on user sessions, and validate service quality after standard changes. Manage user access and permissions for Citrix-delivered services and ensure compliance with operational procedures and audit requirements. Active Directory & Identity Operations Administer Active Directory users, groups and access rights for workplace services within delegated permissions. Manage group-based access for applications, collaboration tools and virtual desktops. Handle access-related requests such as group membership, RBAC and entitlement changes based on defined policies. Support Entra ID Connect operations from a user-access perspective through basic checks and issue identification. Support GPO-related access issues impacting user login and application access. Apply and verify identity and access policies, including RBAC and access rules, and support access reviews and identity hygiene activities under L3 guidance. Knowledge, Change & Continuous Impro