IT Operations Administrator - Remote

Saint Paul, Minnesota (United States) Genesis10 is currently seeking an IT Operations Administrator position with a Leading Pharmacy Benefit Manager located in Eagan, MN. This is a contract opportunity. Compensation: $28.00 - $29.00 per hour, W2, based on qualifications Position Overview: This role is responsible for working in the Enterprise Operations Center (EOC), providing 24/7 monitoring, service restoration, and operational support. The position involves administrative support for IT functions, including media services, service desk tasks, and knowledge management. This is an overnight shift role (7:45 PM - 7:45 AM) with some weekend coverage required. Hybrid Schedule: Monday-Wednesday-7:45 PM-7:45 AM/Every other week on site at Eagan location Every 3 weeks will work weekends. Saturday, Sunday, Monday, and then Tuesday. For weekend shifts will be on site on rotation Key Responsibilities: Work in the Enterprise Operations Center (EOC) which provides 7x24x365 monitoring, service restoration and operational support Provide administrative support for IT functions such as media services, service desk, and knowledge management Provide media services which include loading and unloading tapes, cataloging tapes, preparing tapes for shipping, and burning CDs Assist with creation of knowledge articles and ongoing knowledge management (documentation) functions Support technical staff on tasks, backups, user requests, and other EOC-related activities Other duties as assigned Primary Requirements: High school diploma or GED equivalent from accredited institution 2-5+ years of experience providing administrative support for IT functions such as media services, service desk & knowledge management IT Operations Active Directory Basic Desktop Administration Experience using common computer technology such as email and a web browser Must be eligible to work in the United States without need for work visa or residency sponsorship Ability to operate controls on tape hardware Ability to work independently Written and verbal communication skills Organizational skills and strong attention to details Good interpersonal skills, with ability to operate in a stressful environment Preferred: If a resource has ServiceNow, ROBOT Scheduler or IBM AS400 Skills. These skills can be trained but a plus if they have it. If you have the described qualifications and are interested in this exciting opportunity, please apply! Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals. For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10: Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years Access to an experienced, caring recruiting team (more than 7 years of experience, on average) Behavioral Health Platform Medical, Dental, Vision Health Savings Account Voluntary Hospital Indemnity (Critical Illness & Accident) Voluntary Term Life Insurance 401K Sick Pay (for applicable states/municipalities) Commuter Benefits (Dallas, NYC, SF, and Illinois) For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all of our available career opportunities, please visit us at our website. Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.