Customer Success
- Salary not listed
- Remote-friendly · fits your timezone
- Posted yesterday · via Himalayas
Build and manage lasting customer relationships to drive retention
Build and manage lasting customer relationships while developing tailored success plans to drive adoption and retention. Onboard new clients ensuring a smooth transition from sales and collaborate with onboarding, sales, and product teams. Track key CS metrics including LTV, MRR, Churn, and renewals to drive revenue growth and advocate for customers by providing insights and feedback.
Why This Role?
Direct impact on customer retention and revenue growth through tailored success plans
Key Responsibilities
- Build and manage lasting customer relationships
- Develop tailored success plans to drive adoption and retention
- Onboard new clients ensuring a smooth transition from sales
- Collaborate with onboarding, sales, and product teams
- Track key CS metrics (LTV, MRR, Churn, renewals) and drive revenue growth
- Advocate for customers by providing insights and feedback
Requirements
- 3+ years in client success, project management, or account management
- Experience with CRMs (Salesforce), Zoom, Google Apps, and Slack
- Proven ability to drive customer retention and satisfaction
- Strong organizational skills and ability to manage multiple projects
Required Skills
Indonesia Context
- Working Hours Overlap:
- Flexible — work your own hours
View Original Description from HimalayasShow more
Original description from Himalayas
Customer Success Specialist – SaaS Industry Preferred Are you passionate about building strong customer relationships and driving retention in a fast-paced SaaS environment? Customer Success Specialist – SaaS Industry Preferred Are you passionate about building strong customer relationships and driving retention in a fast-paced SaaS environment? We’re looking for a Customer Success Specialist to help clients maximize our solutions, ensuring long-term success and satisfaction. What You’ll Do: Build and manage lasting customer relationships Develop tailored success plans to drive adoption and retention Onboard new clients, ensuring a smooth transition from sales Collaborate with onboarding, sales, and product teams Advocate for customers, providing insights and feedback Track key CS metrics (LTV, MRR, Churn, renewals) and drive revenue growth What We’re Looking For: ✔️ 3+ years in client success, project management, or account management (SaaS preferred) ✔️ Experience with CRMs (Salesforce, ), Zoom, Google Apps, and Slack ✔️ Proven ability to drive customer retention and satisfaction ✔️ Strong organizational skills and ability to manage multiple projects Originally posted on Himalayas
Salary Context
Similar Sales & Business Development roles on LokerDollar pay around $130k/yr (range $3.7k–375k/yr, n=133 active listings).
Hiring at My Own Staff
My Own Staff has 1 other active role on LokerDollar and has been hiring here since Oct 14, 2026 — across Sales & Business Development, Marketing.
View all My Own Staff openings →Market context
- UNKNOWNThis listing states no pay. Role median is $130,000/year (n=133 pay-disclosing listings).
- VERIFIEDMy Own Staff: 2 postings in the last 3 months, 2 all-time on LokerDollar.
- VERIFIEDCompany first seen Oct 14, 2026.
- VERIFIEDThis listing first seen Oct 15, 2026.
- VERIFIEDLast verified live Oct 15, 2026.
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Frequently asked questions
- Is Customer Success at My Own Staff a remote job?
- Yes. Customer Success at My Own Staff is a fully remote role open to candidates worldwide.
- What type of employment is Customer Success at My Own Staff?
- This is a full time position.
- How do I apply?
- Click the "Apply" button on this page to go to the official application at My Own Staff.
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