Customer Service Specialist
- Salary not listed
- Posted 4 days ago · via Adzuna
Support airline customer inquiries to ensure smooth travel experiences
As a Customer Service Specialist at IATA, you will handle customer inquiries and provide support related to airline services. The role involves assisting with travel-related questions and ensuring customer satisfaction. You will work within a global organization representing over 350 airlines, contributing to safer, smarter, and more sustainable aviation.
Why This Role?
Work with a global organization representing over 350 airlines worldwide
Key Responsibilities
- Handle customer inquiries via phone, email, or chat
- Provide information on airline services and travel policies
- Resolve customer issues and escalate when necessary
- Maintain accurate records of customer interactions
- Support customers with booking, changes, and refund inquiries
- Collaborate with internal teams to ensure service consistency
Requirements
- Strong communication and interpersonal skills
- Ability to handle customer inquiries professionally
- Proficiency in English language
- Basic computer literacy and data entry skills
- Problem-solving aptitude
- Experience in customer service or related field
Required Skills
Indonesia Context
- Working Hours Overlap:
- Flexible — work your own hours
View Original Description from AdzunaShow more
Original description from Adzuna
Employment Type: Permanent Contract Duration: Why you will love working here At IATA, we represent over 350 airlines worldwide, striving to make aviation safer, smarter, more sustainable, and inclusive. • Our Values are not just words on a page - they are the energy behind everything we do: ONE IATA - We collaborate across teams, TRUSTED - We do the right thing, INNOVATIVE - We make tomorrow better, INCLUSIVE - We embrace diverse perspectives. • With over 30,000 courses available, we believe in…
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