Customer Service Representative - Billing II (Bilingual - English/Spanish)

**This is a Fully Remote Job** **About Our Client:** The organization operates within the healthcare services industry, focusing on providing accurate billing information and support to members to facilitate timely access to appropriate care. It addresses challenges related to customer understanding and resolution of complex healthcare billing and claims issues, serving a high volume of members daily. **About the Opportunity:** The CUSTOMER SERVICE REPRESENTATIVE - BILLING II (BILINGUAL - ENGLISH/SPANISH) role is designed to deliver clear, empathetic guidance and resolution to members regarding billing inquiries. This position contributes to improving member experience by simplifying complex health care billing information and resolving escalated issues effectively, ensuring members receive appropriate support for their healthcare decisions. **Responsibilities:** - Handle up to 70 inbound calls daily, addressing billing inquiries and translating medical terminology into understandable information. - Research and resolve complex billing issues and customer complaints. - Navigate the billing system and related applications accurately. - Maintain detailed logs of all patient contacts. - Perform additional tasks or projects as required. - Comply with HIPAA and other regulatory requirements consistently. **Requirements:** - Bilingual proficiency in English and Spanish. - Minimum age of 18 years. - High school diploma or GED. - At least 1 year of call center experience managing high call volumes. - Minimum 1 year of experience in a medical or healthcare setting addressing customer concerns. - Knowledge of healthcare claims, billing, finance, and eligibility processes. - Ability to simplify complex healthcare information for customers. - Proficient computer skills, including Windows applications and new system navigation. - Availability for full-time training attendance without absences. - Ability to work a 9-hour shift Monday through Friday between 8:30 AM and 8:00 PM ET post-training. - Strong independent work ethic and accountability. - Effective listening, rapport-building, and compassionate communication skills. - Conflict management skills to handle stressful situations. **Pay Range and Compensation Package:** - Pay starts at $20.00 per hour. - Salary offers consider skills, experience, education, and certifications. - Eligible candidates may receive annual performance bonuses. **Benefits & Perks:** - Medical, dental, vision, and supplemental health coverage starting day one for full-time employees. - Well-being and mental health programs. - Paid vacation, health/flex time, and holidays including an additional personal day. - Financial coaching services. - 401(k) plan with company match after 12 months. - Employee stock purchase plan. - Life and disability insurance with buy-up options. - Flexible spending accounts and educational assistance. **Equal Opportunity Statement:** Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin. **Note:** TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.