Customer Service Agent (REMOTE)
Provide timely customer support for logistics inquiries via phone and email
Handle customer inquiries related to Deliveree's on-demand logistics services, ensuring responses within 24 hours. Assist with booking, tracking, and issue resolution for shipments across Southeast Asia. Work remotely from Indonesia with a focus on delivering clear, helpful communication to maintain service quality.
Why This Role?
Opportunity to work remotely with a growing Southeast Asian logistics company
Key Responsibilities
- Respond to customer inquiries via phone and email within 24 hours
- Assist customers with booking and tracking shipments
- Resolve service-related issues and escalate when necessary
- Provide clear and professional communication in Indonesian and English
- Maintain accurate records of customer interactions
Requirements
- Experience in customer service or fresh graduate status
- Minimum education requirement (specific level not stated)
- Proficiency in Indonesian and English communication
- Ability to handle logistics-related inquiries
- Familiarity with phone and email support systems
Required Skills
Indonesia Context
- Working Hours Overlap:
- Flexible — work your own hours
View Original Description from JoobleShow more
Original description from Jooble
...applications receive a response within 24 hours. SUMMARY OF OPPORTUNITY Position: Customer Service Agent Location: Indonesia ( REMOTE) Salary: Rp 4.000.000 Deliveree is seeking experienced hires in customer service or fresh graduates with a minimum education...
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