Client Delivery Lead - Payments

Help us use technology to make a big green dent in the universe! Kraken powers some of the most innovative global developments in energy. We create the technology that redefines utilities and unlocks a new energy system of the future. By optimising renewable generation, building a more intelligent grid, and empowering utilities to deliver an exceptional customer experience, our operating system is transforming the industry worldwide. It’s an incredibly exciting time to work in energy. Join us on our mission to improve the lives of ONE BILLION humans within the decade and shape a cleaner, better future for everyone. Kraken Customer What we do: build the most AI-driven, innovative, forward-thinking platform for energy management. From optimising resources to delivering cost-effective, exceptional customer experiences through advanced Customer Information Systems (CIS), billing, meter data management, CRM, and AI-driven communications, Kraken is powering the next wave of innovation in the energy industry. Why we do it: future energy will not look like energy as we know it today. We need to not just think about our future, but build for it. Now. 🏠 Where you'll fit in: We have been licensing Kraken since 2019. Throughout this time, the Delivery team has been at the forefront of industry-leading migrations, setting a new standard for what business transformation can look like. These transformations go far beyond technology: we work with clients to rethink their operating models and ways of working, while continuously making the most of Kraken's evolving capabilities. Client Delivery sits at the heart of Kraken’s transformation journeys, at the intersection of our clients and the product and engineering teams building Kraken 🚀 We lead conversations around our clients’ most important needs, help them unlock the value of Kraken and turn complex challenges into opportunities to evolve the platform, keeping Kraken innovative, relevant and ahead of where the energy market is going. It’s a high-impact, hands-on team where you’ll influence both how our clients transform and what Kraken becomes next 💡 You’ll work alongside other Client Delivery Leads (across the same client and areas of expertise) as well as Transformation Directors and Technical Programme Leads, bringing together the right perspectives to challenge thinking, drive change and deliver the best possible outcomes for our clients. 🚀 What you'll own: As a Client Delivery Lead you will be at the forefront of the transformation journey with our clients. You will be managing the relationship with client counterparts (often product owners and business owners). You will have full ownership of a domain or product area for your client and act as a key point of contact for technology development and issue resolution within your domain or product area. You will build a deep understanding of Kraken, as well as client needs and priorities, to provide expert advice and identify the best solutions, balancing the use of existing Kraken capabilities with the need for custom-built solutions. You will triage and prioritise incoming requests, clearly articulating client needs, priorities and timelines to the right Kraken teams to support effective delivery and the ongoing development of the platform. You will work closely with product managers and developers to translate client needs into clear priorities and support the delivery of product features. You will challenge clients to think differently about technology development, championing Kraken's iterative approach and shared platform over bespoke solutions. You will be committed to the Kraken way of delivering tech based on simplicity, client benefit and efficiency while bringing stakeholders through a journey of change. 🧠 What you'll bring to the party: Strong client delivery, product ownership/management experience, including client-facing (often senior) stakeholder management. Experience managing technology products, migration/implementa