Business Systems Analyst, External Partner Integrations

Description USRM Distribution Solutions is looking for an Integration Analyst (SBU System Support Analyst) who will work with external partners to expand third-party API quote and bind technology partnerships across the Independent Agent channel. They will lead agencies, comparative raters, insurtechs, and solution providers through the development and onboarding to Liberty Mutual APIs, and will be responsible for the integration health of these partnerships once in-market. These API capabilities are undergoing a multi-year modernization effort, making this an exciting time to join the team and help bring our integration solutions to market. Responsibilities: Lead or directly support external quote and bind API integrations with third-party partners from requirement gathering through launch and ongoing optimization Develop integration documentation, implementation plans, testing strategies, and partner communication plans Monitor integration health, coordinate issue resolution, and communicate critical incidents and changes to internal and external stakeholders Develop and maintain comprehensive documentation of complex external UI/API experience business requirements Bring the Voice of the Partner to Liberty Product Owners and Engineering by communicating external partner needs, influencing squad backlogs, and providing insight into the potential impact of planned changes Communicate project progress to internal stakeholders; collaborate cross-functionally with internal teams (e.g. Distribution, Product, Insights & Solutions) to ensure integration design both meets Liberty Mutual requirements as well as aligns with partner expectations Champion process improvement, AI-enabled workflows, and knowledge sharing across the integration analyst team Qualifications Knowledge of Agile development methodologies and IT project management, typically acquired through a bachelor's degree in a relevant field, such as business, computer science, or the humanities 3 years of experience in business, technology, or consulting with a minimum of 1 year direct experience with agile teams Experience with systems integration and data mapping, including some knowledge of XML and JSON standards Knowledge of personal lines property and casualty insurance, particularly homeowners and auto insurance, is a plus Strong analytical and troubleshooting skills Ability to bridge technical and business requirements Collaborative problem solver who navigates ambiguity effectively Experience working with technical and non-technical stakeholders About Us Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role. At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve. We value your hard work, integrity and commitment to make things better, and we put pe