Remote Hospitality and Services Coordinator

Jersey City, New Jersey (United States) About 3 Dots 3 Dots is an event and travel agency specializing in personalized travel arrangements, hospitality services, and memorable event experiences. We assist individuals, families, groups, and organizations with hotels, resorts, cruises, transportation, activities, excursions, group travel, and event coordination. Our focus is providing dependable client service, helping clients with their requests, and keeping the planning process organized from beginning to end. About the Role 3 Dots is seeking a Remote Hospitality & Client Services Coordinator to assist clients with travel, hospitality, events, and general service-related requests. This is a client-facing role for someone who enjoys working with people, answering questions, coordinating details, and providing a positive customer experience. The position may be a good fit for individuals with experience in customer service, hospitality, hotels, resorts, travel, reservations, retail, events, administrative support, or client services. Previous travel or hospitality experience is helpful but not required. Responsibilities Communicate with clients by phone, email, and online platforms Respond to client questions, requests, and follow-up items Provide professional and friendly customer service Assist with travel, hospitality, and event planning requests Research hotels, resorts, cruises, transportation, activities, excursions, and other services Help organize client preferences, reservations, itineraries, and travel details Assist with group travel and event coordination Provide information and recommendations based on client needs Communicate with hotels, resorts, cruise providers, activity providers, and other vendors Coordinate information between clients and service providers Follow up with clients regarding outstanding information or requests Maintain accurate client records and planning information Keep track of multiple client requests, details, and deadlines Assist with general administrative and coordination tasks Help ensure clients receive timely updates and responsive service Qualifications Strong verbal and written communication skills Friendly and professional approach to customer service Excellent organization and attention to detail Ability to manage multiple requests and priorities Comfortable communicating by phone, email, and online platforms Basic computer skills and willingness to learn new systems Dependable and responsive Ability to work independently in a remote environment Interest in hospitality, travel, events, or customer service Previous experience in customer service, hospitality, hotels, resorts, reservations, travel, retail, events, administration, or client services is a plus but not required What We Offer Remote work environment Full-time and part-time opportunities Training and ongoing support Flexible scheduling options Opportunity to develop experience in customer service, hospitality, travel, and event coordination Exposure to hotels, resorts, cruises, destinations, activities, and events Opportunity to develop valuable communication, organization, and client service skills Who We're Looking For We're looking for someone who is personable, dependable, organized, and enjoys helping people. This position can be a strong fit for someone coming from hospitality, hotel or resort operations, customer service, retail, reservations, travel, events, administrative support, or client services. If you enjoy communicating with people, coordinating details, answering questions, and helping create a positive client experience, we encourage you to apply.