Remote Cient Services Coordinator

Miami, Florida (United States) 3 Dots is an event and travel agency specializing in personalized travel arrangements and memorable event experiences. We assist individuals, families, groups, and organizations with planning and coordinating hotels, resorts, cruises, transportation, activities, excursions, group travel, and events. Our focus is providing dependable client service, staying organized, and making the planning process as smooth and enjoyable as possible. About the Role 3 Dots is seeking a Remote Client Services Coordinator to assist clients with travel planning, event coordination, and day-to-day customer service. This is a client-facing coordination role for someone who enjoys helping people, communicating clearly, organizing details, and following through on requests. You do not need previous travel industry experience to be considered. Experience in customer service, hospitality, retail, reservations, administrative support, travel, events, or a similar field is helpful, but training is provided. Responsibilities Communicate with clients by phone, email, and online platforms Respond to client questions and planning requests in a timely and professional manner Assist with travel and event planning from the initial request through completion Research hotels, resorts, cruises, flights, transportation, activities, excursions, and other travel services Help organize client preferences, itineraries, reservations, and travel details Assist with group travel and event coordination Provide information and recommendations based on client needs and preferences Maintain accurate client records and planning information Follow up with clients regarding outstanding details, questions, or requests Coordinate information between clients and travel or event vendors Assist with reservations and travel arrangements as appropriate Provide friendly, professional customer service throughout the planning process Complete general administrative and coordination tasks Keep track of multiple client requests and deadlines Qualifications Strong written and verbal communication skills Friendly, professional, and customer-service-focused approach Excellent organization and attention to detail Ability to manage multiple requests and priorities Comfortable communicating by phone, email, and online platforms Basic computer skills and ability to learn new software and systems Ability to work independently in a remote environment Dependable and responsive Interest in travel, hospitality, events, or customer service Previous experience in customer service, hospitality, retail, hotel, travel, reservations, events, sales support, or administration is a plus but not required What We Offer Remote work environment Full-time and part-time opportunities Training and ongoing support Flexible scheduling options Opportunity to develop experience in customer service, travel, hospitality, and event coordination Exposure to a variety of destinations, hotels, resorts, cruises, activities, and experiences Opportunity to develop valuable client communication, organization, and coordination skills Who We're Looking For We're looking for someone who is personable, dependable, organized, and enjoys helping people. This position may be a good fit for someone with experience in customer service, hospitality, retail, hotels, reservations, travel, events, administrative support, client services, or coordination as well as someone looking to build experience in a new industry. If you enjoy communicating with people, coordinating details, solving problems, and making sure things get done, we encourage you to apply.