Director, Customer Technical Solutioner

Who We Are At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world's leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people-Kyndryls-that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive. The Role Your Role This strategic role is responsible for architecting differentiated Application Management Services (AMS) solutions for Kyndryl's strategic enterprise pursuits. The Solution Architect combines deep application services expertise with agentic AI, policy as code, automation, observability, DevSecOps, and modern engineering practices to create autonomous operating models that improve client outcomes, reduce cost, and accelerate innovation. What you will do: • Lead end-to-end solutioning for complex AMS opportunities from qualification through contract signature. • Design AI-enabled human on the loop agentic operating models spanning L1.5/L2/L3 support, application engineering, SRE, DevSecOps, platform engineering, and continuous modernization. • Architect autonomous application operations using agentic AI, policy as code, intelligent automation, and observability. • Lead client discovery workshops and translate business objectives into compelling technical and commercial solutions using proven estimating and solutioning approaches. • Develop transition, transformation, governance, staffing, sourcing, and pricing strategies. • Own the technical solution for RFPs, RFIs, proposals, and client presentations. • Present complex AMS solutions to clients with conviction and credibility. • Contribute reusable assets, reference architectures, and thought leadership Your Future at Kyndryl Every position at Kyndryl offers a way forward to grow your career. We have opportunities that you won't find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here. Who You Are You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others. Required Experience and Qualifications • 8+ years of enterprise Application Managed Services experience. • Proven experience architecting multi-million-dollar outsourcing or managed services pursuits. • Deep knowledge of SDLC, ITIL, DevSecOps, SRE, cloud-native architectures, application modernization, and enterprise application landscapes. • Executive communication, facilitation, negotiation, and consultative selling skills. Preferred Qualifications • Experience with agentic AI, AIOps, observability, intelligent automation, LLMs, RAG, AI orchestration, and policy as code. • Healthcare, insurance, financial services, manufacturing, retail, or public sector experience. • Experience leading global delivery organizations and large pursuit teams. Being You The "Kyn" in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don't meet every requirement, we encourage you to apply. We believe in growth, and we're excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging - being a valued,